Tercel Lynn
Detroit,MI
Summary
Reliable and responsible person ready to learn more and do more. easy to teach and willing to learn
Overview
4
4
years of professional experience
Work History
Steward
Batch Brewing
Detroit, Michigan
04.2022 - 09.2024
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Maintained a clean, safe, and organized work environment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked supplies such as food items in refrigerators, freezers, cupboards.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Cleaned equipment used in kitchen operations such as ovens, grills, fryers.
- Swept and mopped floors of the kitchen area on a regular basis.
- Removed trash from kitchen areas according to established procedures.
- Disposed of waste materials in designated containers per health regulations.
- Prepared large quantities of food items according to recipes or special customer orders.
- Organized storage spaces in order to maximize efficiency while minimizing waste.
- Responded quickly to any spills or messes that occurred within the kitchen area.
- Adhered strictly to safety protocols at all times while handling sharp knives and other tools.
- Reported any necessary repairs or replacements needed for kitchen equipment.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Disinfected kitchen surfaces, equipment and tools using cleaner to sanitize.
Conversion Specialist
Rock labor
Detroit, Michigan
11.2021 - 02.2023
- Changed the little ceasar arena from basketball to hockey then to concert
- Set up for events at places such as uofm and other events across the country
Little Ceasar Arena
Delaware North
Detroit, Michigan
08.2020 - 04.2022
- Greeted guests upon their arrival to the arena and directed them to their seats.
- Assisted with setting up event space, including chairs, tables, decorations, and audio-visual equipment.
- Ensured that all safety regulations were followed during events.
- Provided customer service support for patrons before and after events.
- Managed guest inquiries in a timely manner and responded to complaints professionally.
- Maintained cleanliness of the facility by sweeping, mopping, vacuuming, and cleaning restrooms throughout events.
- Resolved any conflicts between guests quickly and efficiently while maintaining a professional demeanor.
- Communicated regularly with management regarding event progress and potential issues that may arise during an event.
- Provided directions to guests when needed or requested information about upcoming events in the arena.
- Assisted in setting up concession stands prior to each event.
- Ensured that all equipment was properly stored away after each event.
- Assisted with loading, unloading supplies into, out of storage areas as needed.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Set up facility areas with supplies, tables and chairs for planned activities.
Server
Cutting edge catering
Birmingham, Michigan
05.2021 - 11.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Associate Degree in I.T - I.T
Everest College
Southfield, MI06-2015
Skills
- Supply Restocking
- Cleaning
- New Hire Training
- Silverware Polishing
- Equipment Inspection
- Hospitality
- Event planning and assistance
- Chemical Handling
- Relationship Building
- Customer Assistance
- Dishwashing
- Chemicals handling
- Basic Housekeeping
- Customer Education
- Health Code Compliance
- Food Processing
- Customer Service
- Cash Register Operation
- Table Bussing
- Safe Food Handling
- Beer Keg Replacement
- Payment Processing
- Food Running
- Table setup
- Quality Assurance
- Wait Staff Support
- Quality Control
- Employee Training
- Beverage Preparation
- Guest service
- Dining room organization
- Customer seating
- Team Leadership
- Clear Communication
- Safety awareness
- Ordering Procedures
- Decision-Making
- Kitchen Communication
- Cross-Selling and Upselling
- Menu Recommendations
- Table Setting
- Product delivery management
- Stocking and replenishing
- POS System Operation
- Conflict Resolution
- Performance Improvement
- Menu inquiries
- Problem-Solving
- Computer Skills
- Beverage Making and Delivery
Timeline
Steward
Batch Brewing
04.2022 - 09.2024
Conversion Specialist
Rock labor
11.2021 - 02.2023
Server
Cutting edge catering
05.2021 - 11.2021
Little Ceasar Arena
Delaware North
08.2020 - 04.2022
Associate Degree in I.T - I.T
Everest College