Terek Haehl
Glendale,AZ
Summary
Resourceful HVAC-R technician recognized for efficiency in troubleshooting, diagnosing and repairing HVAC systems. Excellent time management, communication and multitasking abilities paired with proficiency in installation operations. Customer-focused professional with a 2-year accident free history.
Overview
4
4
years of professional experience
Work History
HVAC-R Service Technician
A Quality HVAC
02.2022 - Current
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
Customer Service Representative Specialist
Carvana
04.2020 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
Insurance Representative
The Hartford Insurance Group
03.2019 - 03.2020
- Supported customers in insurance application completion while liaising between company and client.
- Acted as emotional support for customers experiencing catastrophic situations.
- Received regular rewards for performance excellence.
- Attended seminars, meetings and educational programs to stay ahead of evolving needs of insurance industry and client base.
Education
HVAC-R Certification - HVAC Installation And Repair
NTI
Tempe, AZ02.2022
Skills
- Heating and Cooling Systems
- Comfort Advisor Sales Experience
- Equipment Servicing
- Technical Troubleshooting
- Air Conditioning Knowledge
- Customer Service Expertise
Timeline
HVAC-R Service Technician
A Quality HVAC
02.2022 - Current
Customer Service Representative Specialist
Carvana
04.2020 - 12.2021
Insurance Representative
The Hartford Insurance Group
03.2019 - 03.2020
HVAC-R Certification - HVAC Installation And Repair
NTI
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