Terell Thompson
New York
Summary
Authorized to work in the US for any employer. Hardworking and reliable with strong ability in Customer Service and Time Management. Highly organized, proactive and punctual with team-oriented mentality.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager
Joe & The Juice
02.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Defined clear targets and objectives and communicated to other team members.
Wetzel Pretzel
Megan
08.2021 - 04.2022
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Maintained order and cleanliness of work areas to conform with health codes.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Controlled portion sizes and garnishing to optimize cost controls.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
Bronx Night Market/customer Service
Janae Bullock
09.2020 - 11.2020
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Amazon Shopper
Amazon
08.2020 - 11.2020
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Cleaning
NYCHA SUMMER YOUTH
07.2018 - 09.2018
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Sanitized frequented areas and equipment using approved supplies.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Transported trash and hazardous waste to appropriate disposal area.
Education
High school -
Hudson High School
New York, NY2019
Skills
- Communications
- Planning
- Team Building
- Organizational Skills
- Customer service
- Relationship building
- Team leadership
- Decision-making
- Staff training and development
Timeline
Manager
Joe & The Juice
02.2023 - 12.2024
Wetzel Pretzel
Megan
08.2021 - 04.2022
Bronx Night Market/customer Service
Janae Bullock
09.2020 - 11.2020
Amazon Shopper
Amazon
08.2020 - 11.2020
Cleaning
NYCHA SUMMER YOUTH
07.2018 - 09.2018
High school -
Hudson High School
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