Terence Bartholomew
Fort Wayne,IN
Summary
Experienced Customer Service Specialist with a strong background in the jewelry industry, dedicated to providing excellent client experiences through expert product knowledge, attention to detail, and personalized service.
Overview
26
26
years of professional experience
Work History
Customer Service Specialist
Peter Franklin
12.2024 - Current
Provide exceptional service and personalized support to clients in a fine jewelry environment. Attention to detail, expert product knowledge as well as refined communication skills create a luxury shopping experience while managing repairs, and custom orders and maintaining a professional and elegant presence on the sales floor.
Small Business Owner
Swonderful Interiors
04.2000 - 01.2025
- Developed and implemented innovative design concepts for residential spaces.
- Managed client relationships to ensure satisfaction and repeat business.
- Oversaw financial planning, budgeting, and cost control initiatives for sustained profitability.
- Coordinated project timelines, ensuring timely completion of interior design projects.
Skills
- Fine jewelry and gemstone product knowledge
- Professional communication & active listening
- Upselling, cross-selling & client follow -up strategies
- Team collaboration & goal oriented sales support
- Attention to detail & accuracy in transactions
Timeline
Customer Service Specialist
Peter Franklin
12.2024 - Current
Small Business Owner
Swonderful Interiors
04.2000 - 01.2025