Results-driven sales associate skilled in luxury retail sales, sales strategy development, and jewelry knowledge. Committed to delivering exceptional service and fostering strong client relationships to achieve business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales
Blue Water Jewelers
Saint Augustine, FL
12.2024 - Current
Developed strong product knowledge of diamonds, gemstones, and fine jewelry to drive customer confidence and sales.
Consistently met or exceeded individual and team sales quotas.
Developed strong product knowledge of diamonds, gemstones, and fine jewelry to drive customer confidence and sales.
Supported team operations by completing administrative, merchandising, and general store duties as needed.
Assisted customers in selecting fine jewelry, gemstones, and custom pieces based on style, budget, and occasion.
Demonstrated knowledge of precious metals, diamonds, gemstones, and jewelry care.
Operator
UF Health Flagler
Saint Augustine, FL
03.2020 - 12.2024
Operated multi-line switchboard to manage incoming and outgoing calls efficiently.
Trained new staff on switchboard operation procedures and company protocols.
Strengthened company reputation by upholding HIPPA when dealing with sensitive information during call transfers.
Announced important information and emergency notifications over PA system.
Activated emergency response teams when required and kept detailed logs.
Server
Gypsy Cab Co
Saint Augustine, FL
01.2019 - 03.2020
Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
Trained new servers on menu offerings and best practices for service excellence.
Education
GED -
First Coast Technical College
Saint Augustine, FL
Skills
Customer Service
Client Relationship Management
Diamond & Gemstone Knowledge
Fine Custom Jewelry Consultation
Jewelry Repair
Luxury Retail Sales
Sales Pipeline Development
Sales Strategy Development
Inventory Management
Communication
Attention to Detail
Certification
Certified AJP (Applied Jewelry Professional), GIA, Blue Water Jewelers - 2026