KAROL CASTRO
Matt’s Building Materials
Pharr
1
Language
1
Certification
9
years of professional experience
Been working on sales for over 5 years , have expirence in customer service , remote work , and use of computer Willing to relocate: Anywhere
Work History
Sales
11 Months- Increased domestic sales by developing and implementing strategic sales plans.
- Increased global sales revenue by developing and implementing strategic sales plans and initiatives.
- Boosted sales performance by implementing strategic sales plans and targeting key accounts.
- Conducted regular sales reviews and analysed sales metrics to identify areas for improvement, resulting in enhanced sales performance.
Store Manager
1 Year 2 Months- Led daily operations, ensuring adherence to safety and cleanliness standards.
- Trained and mentored staff, fostering a culture of excellence and teamwork.
- Implemented new member engagement strategies to enhance retention rates.
- Analyzed sales data to optimize inventory management and product placement.
Sales Specialist
3 Years 8 Months- Generated new leads and increased sales through effective use of promotions and incentives
- Demonstrated excellent customer service as well as product knowledge and industry trends
- Managed sales activities for a range of products in a highvolume retail environment
Pro Sales Specialist
3 Years 2 Months- Assisted professional contractors and business customers with building material orders, pricing, quotes, and product selection.
- Provided knowledgeable support across lumber, roofing, plumbing, electrical, doors, windows, flooring, and other construction materials.
- Prepared estimates and large-volume orders while ensuring accuracy and timely fulfillment.
- Built and maintained relationships with contractors and repeat customers to drive sales and customer loyalty.
- Coordinated with vendors, delivery teams, and store departments to ensure orders were processed and delivered efficiently.
- Assisted customers with project needs, product availability, special orders, and material takeoffs
Education
High school diploma - GED
- CONSTRUCTION MANAGEMENT
Skills
Telephone systems
Communication skills
Computer skills
Office phone management
Phone etiquette
Construction Estimating
Outbound calling
Bilingual
Spanish
Data entry
Attention to detail
Order taking
Customer support
Interpersonal skills
Computer operation
POS
Lead Tracking
Supervising experience
Call center management
Microsoft Outlook
Customer retention
Food allergen management
Sales follow-up
Customer service
Outdoor work experience
Hiring
Organizational skills
Multitasking
Customer communication
Serving - Serving experience (1-2 years)
Time management
Foreign language proficienc
Sales management systems proficiency
Customer follow-ups
Construction industry experience
Sales pipeline management
Restaurant experience
English
Team development
Customer issue escalation
Client rapport building
Client database systems
Food handling
Communication
Problem solving
Computer
Customer service Attention to detail Spanish English
Team leadership
Leadership
Certification
Substitute Teaching Certification, TWIC Card, ServSafe Alcohol Certification, ServSafe Allergens Certification, TIPS
Languages
Spanish
Full Professional
Timeline
Sales
Matt’s Building Materials
10.2025 - CurrentRead More
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08.2025 - 10.2026Read More
Sales Specialist
Lowe’s
12.2021 - 08.2025Read More
Pro Sales Specialist
The Home Depot
02.2018 - 04.2021Read More
South Texas college
from CONSTRUCTION MANAGEMENT
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High school diploma from GED
Read More