Hailey Brown
Moxie Pest Control
Oklahoma City,OK
1
Language
1
Certification
4
years of professional experience
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses a solid understanding of customer service principles and the importance of teamwork and punctuality in a fast-paced environment. Committed to enhancing customer satisfaction and fostering a positive experience.
Work History
Sales Representative
2 Months- I am a sales representative for Moxie Pest Control's call center. I routinely schedule, set expectations, problem-solve, and build relationships with customers via phone calls or messaging.
- Developed comprehensive knowledge of pest control solutions and industry regulations.
- Executed sales strategies to identify and engage potential customers effectively.
- Provided exceptional customer service, building rapport and addressing client concerns promptly.
- Assisted in maintaining accurate records of customer interactions and sales activities.
- Collaborated with team members to refine sales tactics and improve overall performance.
Surveyor
4 Months- Surveyed Home Depot customers to identify and qualify leads for water softener installation
- Conducted land surveys to determine boundaries and site conditions.
Waitress
3 Years- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Managed multiple tables during peak hours, ensuring attention to detail and personalized service for each guest
- Collaborated with team members to enhance dining experience by assisting with table setup, refilling drinks, and clearing plates
- Resolved guest complaints promptly and professionally, contributing to overall customer satisfaction
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
FOH Team Member
3 Months- Prepared espresso drinks and smoothies, ensuring a clean and welcoming environment for customers
- Provided exceptional customer service in a fast-paced environment, addressing inquiries and resolving issues promptly.
- Collaborated with a team to maintain cleanliness and organization of the dining area, ensuring positive guest experiences.
- Assisted in food preparation, adhering to safety and sanitation standards for quality assurance.
Education
Upper secondary education
High School Diploma
High school diploma or GED
Skills
Sales techniques
Customer service
Customer engagement
Telephone communication
Phone etiquette
Relationship building
Product promotion
Team management
Lead qualification
Sales strategy
Sales reportinggg
Sales analytics
Customer complaint resolution
Problem-solving
Client satisfaction
Attention to detail
Time management
Multitasking
Organization
Record keeping
Processing transactions
Computer skills
Data entry
Typing
Basic math
Food & beverage industry
Food Preparation
Food Handling
Kitchen Experience
Espresso machines
Safe work practices
Shift management
Supervising experience
Staff training
Customer outreach
Customer interactions
Hospitality
Stocking
Clean workspace maintenancee
Fax machines
Telephone systems
Workplace safety
Following instructions
Reliable
Patience
Conflict resolution
Conversational engagement
Interpersonal communication
Value sellinggg
Customer retention
Greeting customers
Grammar knowledge
Customer engagement
Data entry
Inventory management
Certification
- Food Handler Certification February 2025 to February 2026
- Responsible Beverage sales and service training February 2025 to February 2026 ABLE
- Driver's License
- Food Safety Certification
- Bartender License
- TABC Certification
Languages
English
Timeline
Sales Representative
Moxie Pest Control
06.2026 - CurrentRead More
Surveyor
Rainsoft
02.2026 - 06.2026Read More
FOH Team Member
Bee Healthy Cafe
11.2025 - 02.2026Read More
Waitress
Waffle House
11.2022 - 11.2025Read More
High school diploma or GED
Read More
Upper secondary education
Read More
OIC
High School Diploma
Read More