Summary
Overview
Work History
Education
Skills
Timeline
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Terence Carson

Summary

Motivated and tech-driven individual eager to launch a career in Information Technology. Demonstrates strong problem-solving abilities and a commitment to exceptional customer service, while effectively collaborating with team members to enhance operational efficiency. Seeking an entry-level IT position to gain hands-on experience and contribute to effective technology solutions.

Overview

5
5
years of professional experience

Work History

Shift Manager

McDonald's
09.2021 - Current
  • Supervised front-line staff to deliver exceptional customer service and operational efficiency.
  • Monitored daily operations to identify process improvement and staff development opportunities.
  • Resolved customer complaints swiftly to enhance satisfaction and loyalty.
  • Conducted performance evaluations, guiding team members toward professional growth and accountability.
  • Trained new employees on company policies, procedures, and job responsibilities for seamless integration.
  • Ensured employees maintained productivity while meeting business and customer needs.
  • Collaborated with shift managers to enforce consistent policies across all shifts, fostering a cohesive culture.
  • Handled emergency situations calmly, ensuring safety of customers and employees during critical incidents.

Education

Associate of Science - Computer Information Systems

Hudson Valley Community College
Troy, NY
08-2025

Bachelor of Science - Cyber Security

University of Albany
Albany, NY
12-2027

Skills

  • Decision-making skills
  • Customer service
  • Employee training
  • Time management capabilities
  • Workplace safety protocols
  • Staff motivation techniques
  • Team development
  • Delegation of tasks
  • Interpersonal communication
  • Policy administration
  • Technical proficiency
  • Incident response
  • Calm under pressure
  • Attention to detail focus
  • Problem-solving
  • Adapt quickly
  • Basic knowledge of computer software and hardware
  • Familiar with Microsoft Office

Timeline

Shift Manager

McDonald's
09.2021 - Current

Associate of Science - Computer Information Systems

Hudson Valley Community College

Bachelor of Science - Cyber Security

University of Albany
Terence Carson