Terence Carson
Summary
Motivated and tech-driven individual eager to launch a career in Information Technology. Demonstrates strong problem-solving abilities and a commitment to exceptional customer service, while effectively collaborating with team members to enhance operational efficiency. Seeking an entry-level IT position to gain hands-on experience and contribute to effective technology solutions.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
09.2021 - Current
- Supervised front-line staff to deliver exceptional customer service and operational efficiency.
- Monitored daily operations to identify process improvement and staff development opportunities.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Conducted performance evaluations, guiding team members toward professional growth and accountability.
- Trained new employees on company policies, procedures, and job responsibilities for seamless integration.
- Ensured employees maintained productivity while meeting business and customer needs.
- Collaborated with shift managers to enforce consistent policies across all shifts, fostering a cohesive culture.
- Handled emergency situations calmly, ensuring safety of customers and employees during critical incidents.
Education
Associate of Science - Computer Information Systems
Hudson Valley Community College
Troy, NY08-2025
Bachelor of Science - Cyber Security
University of Albany
Albany, NY12-2027
Skills
- Decision-making skills
- Customer service
- Employee training
- Time management capabilities
- Workplace safety protocols
- Staff motivation techniques
- Team development
- Delegation of tasks
- Interpersonal communication
- Policy administration
- Technical proficiency
- Incident response
- Calm under pressure
- Attention to detail focus
- Problem-solving
- Adapt quickly
- Basic knowledge of computer software and hardware
- Familiar with Microsoft Office
Timeline
Shift Manager
McDonald's
09.2021 - Current
Associate of Science - Computer Information Systems
Hudson Valley Community College
Bachelor of Science - Cyber Security
University of Albany