Terence Dixon
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager/Truck Driver
PGT
08.2014 - Current
- Operate tractor-trailers and hail trucks across (15) states, primarily transporting equipment, machinery, and tools
- Plan travel routes by applicable traffic and bulk cargo transportation laws, regulations, standards, and guidelines.
- Maintains accurate travel and inventory records.
- Ensure timely delivery of all goods while preserving the quality and integrity of the freight.
- Inspect vehicles before, during, and after trips, logging and reporting mechanical problems.
- Transports goods to and from specified destinations in accordance with delivery schedules.
- Check the vehicle for mechanical items and safety issues, maintain logs of working hours, monitor the vehicle's performance, and record any incidents.
- Communicate with dispatchers regarding pickup and delivery times.
- Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.
- Follow appropriate safety procedures for transporting hazardous materials, when applicable.
- Develop and implement strategies to increase customer satisfaction and loyalty.
- Coach, mentor, and train team members in order to improve their job performance.
- Conduct regular meetings with staff to discuss progress and identify areas of improvement.
- Establish processes to ensure efficient workflow throughout the organization.
- Monitor budgets and expenditures to ensure cost-effectiveness, while maintaining quality standards.
- Resolve conflicts between employees by providing guidance on company policies and procedures.
- Initiate new projects that resulted in increased productivity across all departments.
- Maintain up-to-date records of employee attendance, payroll information, and vacation requests.
- Provide leadership during times of organizational change or crises.
- Assess team members' skills and assign tasks accordingly for optimal efficiency.
- Implement new technologies to streamline operations, reduce costs, and improve customer service.
- Analyze customer feedback data to develop action plans for improving services offered.
- Develop annual goals for each department based on market trends and competitor analysis.
- Create monthly reports for senior management summarizing operational performance metrics.
- Schedule interviews for potential candidates, and conduct reference checks prior to hire.
- Monitor staff performance and address issues.
- Enforce customer service standards and resolve customer problems to uphold quality service.
- Train employees on additional job positions to maintain coverage of roles.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
Transport Manager/Driver, Warehouse Orders
United Sheet Metal
- Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secured material or products for transport.
- Performed delivers and established good working relationships with 10+ accounts
- Assist in the loading/unloading of freight, if required by the customer.
- Communicated with operators and other truck drivers in the fleet to coordinate materials handling and delivery.
- Detected and eliminated safety hazards during travel.
- Maintained accurate logs of vehicle inspections and repair status.
- Operated tractor-trailers, grossing over 25,000 pounds.
- Coordinated with customers to ensure smooth delivery of goods as per their requirements.
- Supervised loading and unloading of freight from trucks, ensuring correct handling procedures were followed.
- Provided guidance to junior staff on various aspects of transportation operations.
- Identified areas where improvements could be made to increase efficiency and reduce costs.
- Resolved customer complaints regarding transport services promptly and effectively.
- Collaborated with other departments within the organization such as sales, marketing, finance.
- Recruited, trained and managed a team of drivers in accordance with company policies.
Education
Associates w Applied Science -
Stratford University
Falls Church, VA03.2004
Skills
- Experience navigating with Google Maps, MapQuest, and mobile GPS systems
- Critical Thinker
- Communication
- Leadership
- Problem Solver
- Basic Mechanic
- Adaptability
- Collaboration
- Time Management
- Delivery Scheduling
- Document Management
- Route Management
- Shipment Coordination
- Cost control and tracking
- Shipping cost reduction
- Route Planning
- Transportation Regulations
- Contract Management
- Warehouse Operations
- Vendor Management
- Materials Management
- Safety Management
- Continuous Improvement
- Staff recruitment
- Load Planning
- Fleet Management
- Cost Control
- Dispatch operations
- Route Optimization
- Budget Control
- Policy Development
- Hazardous material tracking
- Policy Implementation
- Performance Management
- Financial Management
- Staff Development
- Operations Management
- Expense Tracking
- Strategic Planning
- Staff Training and Development
- Staff Management
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Team Leadership
- Verbal and written communication
Certification
Commercial Driver’s License (Class A) with Tankers and Double, No DUIs or points
Timeline
Manager/Truck Driver
PGT
08.2014 - Current
Transport Manager/Driver, Warehouse Orders
United Sheet Metal
Associates w Applied Science -
Stratford University
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