Terence Durham
East Falmouth,MA
Summary
Dedicated professional with a strong background in customer relationship management and supply management. Skilled in delivering efficient technical support for diverse printing systems, contributing to improved user experiences and operational efficiencies.
Overview
43
43
years of professional experience
Work History
Product Support Representative
Xerox
Lexington, Massachusetts
08.1983 - 06.2026
- Delivered technical support for Xerox products, resolving customer issues efficiently.
- Diagnosed product issues and recommended effective solutions to users.
- Provided prompt technical assistance for customers utilizing Xerox services.
- Assisted in troubleshooting software and hardware problems, enhancing user experience.
- Provided technical services and IT printing support for a national account.
- Assigned to team handling diverse range of mid and high volume printing equipment.
- Advanced to team focused on high volume printing at Xerox.
- Advanced to 2nd shift focusing on high volume printing.
- Managed onsite high volume printing location for technical services and onsite supplies management.
- Managed 2nd onsite high volume printing location with multiple printing systems and supply management.
- Joined team managing Xerox's first full color inkjet high volume printer.
- Advanced to manage first full color high-speed continuous roll feed printing systems at Xerox.
- Assigned to a team for a National account to support customer IT printing, technical support, supply management and onsite for multiple locations.
Education
Electrical Engineering
Bermunda Technical School
Hamilton, Bermuda06-1981
High School Diploma -
Dellwood High School
Hamilton, Bermuda06-1978
Skills
- Technical support
- Product troubleshooting
- IT services
- Print production management
- Inventory control
- Customer relationship management
Timeline
Product Support Representative
Xerox
08.1983 - 06.2026
Electrical Engineering
Bermunda Technical School
High School Diploma -
Dellwood High School