Terence Farmer
Arlington,TX
Summary
Results-oriented professional with over 10 years of experience spanning call center operations, management, computer technology, and warehouse logistics. Adept at leading teams to deliver exceptional customer service, leveraging technical skills to troubleshoot and resolve issues, and optimizing warehouse operations for efficiency. Proven track record in enhancing productivity, implementing process improvements, and utilizing advanced computer systems to support business objectives. Known for strong leadership, strategic planning, and the ability to adapt to diverse roles and challenges in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Equipment Delivery Driver
StateServ Medical
Arlington, TX
10.2023 - 06.2024
- Coordinate with healthcare providers and patients to schedule equipment deliveries and pickups
- Deliver and set up durable medical equipment (such as wheelchairs, hospital beds, oxygen equipment, etc.) in patients' homes or healthcare facilities
- Instruct patients and caregivers on the proper use, maintenance, and safety precautions related to the equipment
- Perform routine maintenance and cleaning of medical equipment to ensure functionality and hygiene standards are met
- Conduct periodic inspections and quality checks on equipment to identify any issues or defects
- Troubleshoot equipment malfunctions and perform basic repairs or adjustments as needed
- Document all equipment deliveries, pickups, maintenance activities, and patient interactions accurately and timely
- Coordinate with the billing department to ensure accurate documentation and billing for equipment services
- Provide excellent customer service and support to patients, caregivers, and healthcare professionals.
Package Handler/Yard Switcher
FedEx Ground
Fort Worth, TX
02.2020 - 06.2023
- Operate yard trucks (also known as switchers or hostlers) to move trailers within the FedEx Ground facility yard
- Safely maneuver trailers in tight spaces, around obstacles, and in various weather conditions
- Perform pre-trip and post-trip inspections of yard trucks to ensure safe operation
- Communicate effectively with dispatchers, supervisors, and other team members to coordinate trailer movements and prioritize tasks
- Follow established safety protocols and traffic rules while operating yard equipment
- Maintained accurate records of trailer movements and yard inventory
- Assist with the yard maintenance tasks as needed, such as snow removal, trailer washing, and equipment checks
- Adhere to FedEx Ground policies and procedures, including DOT regulations and company guidelines.
Server/Bartender
Texas Live
Arlington, TX
10.2018 - 03.2020
- Delivered exceptional service in a high-energy environment, crafting cocktails and beverages to meet the diverse preferences while outputting my personal touch and making sure the vibes are always good
- Expertly prepared and served a wide range of alcoholic and non-alcoholic beverages, utilizing advanced mixology techniques and knowledge of drink recipes to create signature cocktails.
- Accurately processed customer transactions, handled cash and credit card payments, and balanced cash drawers at the end of shifts, ensuring financial accuracy.
- Created and maintained a friendly and welcoming atmosphere by interacting with customers, addressing their needs and concerns promptly. Making every guest feel like they're family.
- Assisted in the setup and execution of special events and private parties, including drink service, bar setup, and coordination with event staff to ensure operations ran smoothly.
- Adhered to all state and local regulations regarding alcohol service, including checking IDs for age verification and managing intoxicated customers to maintain a safe environment.
- Worked collaboratively with my co-workers and management to deliver high-quality service, reached our goals together, and addressed any operational issues that arose.
Customer Service Representative
GM Financial
Arlington, TX
11.2017 - 01.2019
- Handle inbound customer calls and resolve inquiries related to the servicing of consumer auto loan and lease accounts.
- Actively listen to our customers and offer solutions to resolve customer account inquiries while providing a remarkable experience in a fast-paced environment.
- Strive to outperform expectations, demonstrate a positive and fun attitude, and be a team player.
- Ensure actions follow company policies and laws.
- Adhere to company policies and procedures, ensuring compliance with data protection regulations and maintaining a high level of confidentiality
- Provide timely and accurate information to customers, enhancing their experience and fostering positive relationships
Shipping and Receiving Supervisor /Forklift Operator
Universal Logistics Holdings Inc.
Hammond, IN
07.2013 - 08.2016
- Plan and coordinate daily shipping and receiving activities, including prioritizing orders, scheduling shipments, and allocating resources effectively
- Monitor inventory levels and track inbound and outbound shipments to ensure accurate stock levels and timely deliveries
- Develop and maintain relationships with suppliers, carriers, and logistics partners to negotiate favorable terms and service agreements
- Implement best practices for warehouse organization, inventory control, and quality assurance to minimize errors and maximize efficiency
- Utilize shipping software and warehouse management systems to track shipments, generate shipping labels, and manage inventory data
- Conduct regular audits and inspections of shipping and receiving processes to identify areas for improvement and implement corrective actions
- Ensure compliance with regulatory requirements, safety standards, and company policies related to shipping, receiving, and inventory management
- Collaborate with other departments (such as sales, purchasing, and customer service) to coordinate order fulfillment and resolve issues promptly.
Education
Certification - Welding
Lincoln Technical Institute
Arlington, TX05-2025
High school diploma -
Dayton Job Corps
Dayton, OH05-2013
Certification - Information Technology (Computer)
Dayton Job Corps
Dayton, OH05-2013
Skills
- Leadership
- Interpersonal Skills
- Process Optimization
- Software Proficiency
- Technical Support
- Adaptability
- Information technology
- Call Handling and Management
- Problem-Solving Abilities
- Team Building
Certification
- Information technology
- Comptia a+
- MOS (Microsoft)
- Mixologist
- Forklift
- OSHA 10
Timeline
Medical Equipment Delivery Driver
StateServ Medical
10.2023 - 06.2024
Package Handler/Yard Switcher
FedEx Ground
02.2020 - 06.2023
Server/Bartender
Texas Live
10.2018 - 03.2020
Customer Service Representative
GM Financial
11.2017 - 01.2019
Shipping and Receiving Supervisor /Forklift Operator
Universal Logistics Holdings Inc.
07.2013 - 08.2016
Certification - Welding
Lincoln Technical Institute
High school diploma -
Dayton Job Corps
Certification - Information Technology (Computer)
Dayton Job Corps
- Information technology
- Comptia a+
- MOS (Microsoft)
- Mixologist
- Forklift
- OSHA 10
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