Terence White
Pompano Beach,FL
Summary
Have a in-depth background in money management and customer experience. Currently work at a job where proficiency behind a register is needed for success. Every night cashiers have to make sure that every dollar is accounted for, and that all customers leave happy and satisfied. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
5
5
years of professional experience
Work History
Shift Key Holder
Whit's Frozen Custard
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Helped store management meet standards of service and quality in daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Responded to and resolved customer questions and concerns.
Sales Fronter/ Closer
J&B Travels
03.2023 - 07.2023
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Consulted with clients to recognize needs and provide tailored solutions.
Cashier
Winn Dixie Supermarket
03.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Checked personal identifications during alcohol and tobacco sales.
Server
Greene Turtle Sports Bar And Grill
09.2019 - 03.2020
- Provided guests with daily specials and menu offerings such as appetizers, entrees and desserts
- Completed opening and closing checklists, including rolling silverware
- Handled multiple tables and their orders consistently
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Monitored guests for intoxication and immediately reported concerns to management
- Served dozens of guests during time with all leaving satisfied
Education
Associate of Arts - Mathematics And Computer Science
Anne Arundel Community College
Arnold, MD05.2022
High School Diploma -
Broadneck High School
Annapolis, MD2018
Skills
- Dependable and reliable
- Cash handling accuracy
- Proficient in MS Office
- Strong communication skills
- Positive outlook
- Flexible schedule
- Cheerful and energetic
- Approachable
- Dedicated team player
- Professional mentality
- Customer assistance
- Reports and documents
- Identification checks
- Liquor law compliance
Recovery
My name is Terence, and I acknowledge my powerlessness over alcohol. Approaching three years of sobriety, my passion for recovery is strong. Having worked the 12 steps, I am actively engaged in supporting others through meetings and service. Now, I aim to advance my recovery journey by contributing to a treatment center, reciprocating the support I once received.
Timeline
Shift Key Holder
Whit's Frozen Custard
03.2024 - Current
Sales Fronter/ Closer
J&B Travels
03.2023 - 07.2023
Cashier
Winn Dixie Supermarket
03.2022 - Current
Server
Greene Turtle Sports Bar And Grill
09.2019 - 03.2020
Associate of Arts - Mathematics And Computer Science
Anne Arundel Community College
High School Diploma -
Broadneck High School
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