Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terence Williams

Fayetteville,NC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

DOYDL Technologies
10.2020 - Current
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

Marketing Manager

Glorious Winning Gems
08.2019 - 09.2020
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.

Team Leader

Kamtek Magna Cosma
12.2016 - 08.2019
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Security Forces Member

Air Force
11.2010 - 11.2016
  • Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Developed security plans and procedures to protect personnel and assets.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Investigated incidents and wrote detailed reports for superior review.

Education

Associate of Science - Business Administration: Marketing

Fayetteville Technical Community College
Fayetteville, NC
12.2015

Skills

  • Customer Account Management
  • Client Relations
  • Strategic Planning
  • Business Development
  • Records Management
  • Staff Mentoring & Leadership
  • Training and Mentoring
  • Strategic Communications
  • CRM Software
  • Report Analysis

Timeline

Customer Success Manager

DOYDL Technologies
10.2020 - Current

Marketing Manager

Glorious Winning Gems
08.2019 - 09.2020

Team Leader

Kamtek Magna Cosma
12.2016 - 08.2019

Security Forces Member

Air Force
11.2010 - 11.2016

Associate of Science - Business Administration: Marketing

Fayetteville Technical Community College
Terence Williams