TERESA ADJUNTAS
ELGIN,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
MANUFACTURING COORDINATOR
TURF DESIGN INC
07.2021 - Current
- CONFIGURE ENGINEERING FILES - PREP BY DESIGN
- SYSTEMATIZE CNC FILES
- FORMAT PROJECT SCHEDULES - PREPPING PRODUCTION DOCUMENTATION (BOM)
- FACILITATE COMMUNICATION BETWEEN DEPARTMENTS SUCH AS ENGINEERING, QUALITY CONTROL, PROCUREMENT
- DRAFT SMALL-SCRALE STANDARD PRODUCTS
ACCOUNT MANAGER
TURF DESIGN INC / REIKE OFFICE INTERIORS
01.2017 - 07.2021
- MAINTAINED HIGH CLIENT RETENTION RATE BY PROVIDING EXCEPTIONAL CUSTOMER SERVICE AND ANTICIPATING CLIENT NEEDS.
- MANAGED A DIVERSE PORTFOLIO OF ACCOUNTS, ENSURING TIMELY COMMUNICATION AND EFFECTIVE PROBLEM RESOLUTION.
- DEVELOPED AND MAINTAINED STRONG WORKING RELATIONSHIPS WITH PROFESSIONALS WITHIN ASSIGNED TERRITORY
- COORDINATED WITH INTERNAL TEAMS TO FACILITATE PROMPT DELIVERY OF CLIENT PROJECTS
CUSTOMS CLERK
DAYTON FREIGHT LINES
01.2016 - 12.2016
- MANAGED CARGO SHIPMENTS, COORDINATING LOGISTICS ACROSS MULTIPLE INTERNATIONAL BORDERS
- MAINTAINED STRONG RELATIONSHIPS WITH CLIENTS,PROVIDING EXCEPTIONAL CUSTOMER SERVICE AND PROMPTLY ADDRESSING CONCERNS
- RESOLVED SHIPMENT DELAYS BY PROACTVELY IDENTIFYING POTENTIAL ISSUES AND WORKING CLOSELY WITH CARRIES TO FIND SOLUTIONS.
- LAWFULLY CLEARED MERCHANDISE THROUGH CUSTOMS PER CLIENT AND GOVERNMENT REQUIREMENTS
TRAFFIC CLERK
ACUITY BRANDS LIGHTING
05.2012 - 01.2016
- COORDINATED CROSS-FUNCTIONAL EFFORTS BETWEEN SALES, CUSTOMER SERVICE, ACCOUNTING DEPARTMENT TO ADDRESS ANY ISSUES THAT COULD IMPACT TIMELY DELIVERY OF PRODUCTS.
- COLLABORATED WITH WAREHOUSE PERSONNEL TO OPTIMIZE LOADING PROCEDURES, MINIMIZING DELAYS IN SHIPMENT DISPATCH.
- PROCESSED REQUIRED PAPERWORK TO EXPEDITE HANDLING OF SHIPPED AND RECEIVED GOODS.
- WORKED EFFECTIVELY WITH SHIPPERS TO RESOLVE SHIPMENT ISSUED, DAMAGED MATERIALS AND SHORTAGES
BILINGUAL CUSTOMER SERVICE REPERSENTATIVE
JP MORGAN CHASE
12.2008 - 11.2011
- ASSISTED CUSTOMERS WITH SPANISH LANGUAGE INQUIRIES IN A TIMELY AND PROFESSIONAL MANNER.
- MANAGED HIGH VOLUME INBOUND CALLS, EFFECTIVELY PRIORITIZING ISSUES TO ENSURE SWIFT RESOLUTION AND MINIMIZE HOLD TIMES FOR CUSTOMERS.
- COMMUNICATE WITH MANAGEMENT WHEN CUSTOMER ISSUES ESCALTED AND WORKED TO FIND RESOLUTIONS
- MAINTAINED AND MANAGED CUSTOMER FILES AND DATABASES
BILINGUAL CUSTOMER SERVICE REPERSENTATIVE
NICOR GAS
03.2008 - 11.2008
- ACTIVELY LISTENED TO CUSTOMER, HANDLED CONCERNS QUICKLY AND ESCALATED MAJOR ISSUES TO SUPERVISORS
- CONSISTENTLY MAINTAINED A PROFESSIONAL DEMEANOR UNDER PRESSURE DURING HIGH CALL VOLUME PERIODS AND CHALLENGING CUSTOMER INTERACTIONS.
- EDUCATED CUSTOMERS ABOUT BILLING, PAYMENT PROCESSING AND SUPPORT POLICIES AND PROCEDURES
MEDICAL ASSISTANT
WOMEN DOC
06.2005 - 10.2007
- OBTAINED CLIENT MEDICAL HISTORY, MEDICATION INFORMATION, SYMPTOMS AND ALLERGIES
- DIRECTED PATIENTS TO EXAM ROOMS, FIELD QUESTIONS, AND PREPARED FOR PHYSICIAN EXAMINATIONS
- SCHEDULED APPOINTMENTS, REGISTERED PATIENTS
- PERFROMED PHLEBOTOMY TASKS EFFICIENTLY WHILE ENSURING MINIMAL DISCOMFORT FOR PATIENTS DURING BLOOD COLLECTION PROCEDURES
Education
Associate of Science - COMPUTER AIDED DESIGN
ELGIN COMMUNITY COLLEGE
Elgin, IL05.2023
Skills
- AutoCAD proficiency
- Solidworks proficiency
- Rhino Proficiency
Timeline
MANUFACTURING COORDINATOR
TURF DESIGN INC
07.2021 - Current
ACCOUNT MANAGER
TURF DESIGN INC / REIKE OFFICE INTERIORS
01.2017 - 07.2021
CUSTOMS CLERK
DAYTON FREIGHT LINES
01.2016 - 12.2016
TRAFFIC CLERK
ACUITY BRANDS LIGHTING
05.2012 - 01.2016
BILINGUAL CUSTOMER SERVICE REPERSENTATIVE
JP MORGAN CHASE
12.2008 - 11.2011
BILINGUAL CUSTOMER SERVICE REPERSENTATIVE
NICOR GAS
03.2008 - 11.2008
MEDICAL ASSISTANT
WOMEN DOC
06.2005 - 10.2007
Associate of Science - COMPUTER AIDED DESIGN
ELGIN COMMUNITY COLLEGE
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