Teresa Allen
Henderson
Summary
Dynamic professional with extensive experience in operations management and customer service and employee of the month at Lowes. Proven track record in visual merchandising and effective communication, enhancing product placement and driving sales. A decisive leader skilled in staff training and team building, consistently achieving high customer satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Merchandising Service Associate
Lowes
Henderson
05.2025 - Current
- Reset bays, service bays, pricing of bays, maintaining signage of bays.
- Provide exceptional customer service.
- Fixture assembly, assemble merchandise displays, use of strapping machine, Ballymore equipment, pallet jack equipment.
- Training to use forklift.
- Daily training at Lowes University and AP for Me.
- Greeted customers and assessed their needs.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Organized backroom area by properly stacking merchandise according to company standards.
- Maintained cleanliness of work areas throughout the day.
- Assisted with inventory control procedures such as stocking shelves.
Merchandiser
Survey Merchandising
11.2023 - Current
- Merchandising products in several stores.
- Signage fixture assembly and repair.
- Reading planograms to reset certain bays in store.
- Conducted cycle counts and assembled merchandise for store displays while delivering superior customer service.
- Managed product displays to enhance visual appeal and customer engagement.
- Collaborated with suppliers to secure optimal product placement in retail spaces.
- Developed seasonal merchandising plans to align with company objectives and customer needs.
- Conducted store audits to assess compliance with merchandising standards and guidelines.
- Implemented best practices for inventory turnover and shelf organization efficiency.
- Monitored store shelves for product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
- Collaborated with store managers to ensure adherence to corporate merchandising policies and procedures.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Part Owner
Crazy Horse-Trading Post and Estate Sales
08.2023 - Current
- All aspects of business management.
- Estate sales, Assessing and looking up value of all merchandise in estate.
- Merchandising and pricing of all items in estate, to prepare for Estate sale.
- Retail antique store
- Managed daily operations of estate sales and trading activities.
- Coordinated inventory management and pricing strategies for merchandise.
- Oversaw staff training and development to enhance customer service skills.
- Developed marketing strategies to promote upcoming sales events effectively.
- Facilitated vendor relationships to ensure quality products and services.
- Resolved customer inquiries and complaints promptly and professionally.
- Resolved customer complaints in a timely manner.
- Ensured compliance with applicable laws and regulations related to part ownership.
- Oversaw daily operations of the business including accounting, payroll, sales, customer service, and human resources management.
- Maintained accurate records of inventory levels, customer orders, and purchase orders.
- Developed and implemented company policies and procedures for part ownership.
Warranty Administrator
Larry Green Ford
Blythe
01.2016 - 03.2018
- Code and send all vehicle warranty to Ford for payment.
- Customer service, problem solving.
- Processed warranty claims for vehicles according to company policies.
- Coordinated with service departments to identify warranty issues effectively.
- Maintained accurate records of warranty claims and repairs in the system.
- Assisted customers with warranty inquiries and provided timely resolutions.
- Evaluated claims for compliance with manufacturer guidelines and standards.
- Communicated with vendors regarding parts availability for warranty repairs.
- Reviewed and updated warranty processes to enhance efficiency and accuracy.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Resolved discrepancies in warranty coverage for customers.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
Owner
Brawley Workwear
Brawley
07.2010 - 01.2018
- Merchandising clothing stores, accounts payable, and accounts receivable.
- Customer service and sales in the clothing store, banking, ordering, training employees, cash handling, store balance, and inventory control.
- All aspects of retail store management.
- Managed daily operations and logistics for workwear production and distribution.
- Oversaw inventory management, ensuring adequate stock levels for customer demand.
- Developed supplier relationships to secure quality materials for workwear products.
- Led marketing initiatives to promote brand visibility and attract new customers.
- Evaluated market trends to adapt product offerings based on customer preferences.
Owner
Lardog Communications LLC
Brawley
07.2010 - 01.2018
- Day to day radio operations
- Complete and process all commission reports for sales staff, data input of all contracts for sales of radio station accounts, accounts receivables, and accounts payables.
- Led marketing initiatives to promote brand visibility and attract new customers.
- Implemented employee training programs to enhance team skills and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- I Notarized all affidavits of performance for radio station, completed all reports to the FCC, company record keeping.
- Radio station
Owner
Crazyhorse Clothing and Gifts
Imperial
04.2012 - 01.2014
- Merchandising clothing stores, accounts payable, and accounts receivable.
- Customer service and sales in the clothing store, banking, ordering, training employees, cash handling, store balance, and inventory control.
- All aspects of retail store management.
- Managed daily operations and logistics for workwear production and distribution.
- Oversaw inventory management, ensuring adequate stock levels for customer demand.
- Developed supplier relationships to secure quality materials for workwear products.
- Led marketing initiatives to promote brand visibility and attract new customers.
- Implemented employee training programs to enhance team skills and efficiency.
- Fostered a positive work environment to encourage collaboration among staff members.
Warranty Manager/Inventory Manager/Customer Relations Manager
Del Norte Chevrolet-Olds. Toyota-KIA-GMC-Suzuki
Brawley
11.2005 - 01.2009
- Code and submit all vehicle warranty to General Motors, Suzuki, and Hummer for payment.
- Weekly inventory of new and used vehicles on the lot.
- Submission of pre-delivery inspections for payment and record keeping.
- Gathered and verified all paperwork for car deals before submission to the general office for payment and DMV.
- Customers service and problem solving on a day-to-day basis.
- Notary of all vehicle contracts.
- Maintain high customer satisfaction so the dealership can win the Mark of Excellence Award.
Assistant Warranty Administrator
BMW of San Diego (PENSKE)
San Diego
12.2003 - 11.2005
- Code and send all vehicle warranty to BMW for payment.
- Customer service, problem solving.
- Processed warranty claims efficiently for vehicles.
- Maintained accurate records of warranty transactions and documentation.
- Reviewed repair orders for compliance with warranty policies.
- Assisted technicians in understanding warranty coverage details.
- Investigated discrepancies in warranty claims and resolved issues promptly.
- Trained new staff on warranty administration procedures and systems.
- Collaborated with manufacturers to ensure timely claim approvals.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Resolved discrepancies in warranty coverage for customers.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
Relationship Banking Officer
VIB/Rabobank
El Centro
05.2000 - 08.2003
- Started as a part time teller, promoted to merchant teller, then cross trained as the vault teller.
- Prepared currency transaction reports for the branch bank.
- Prepared all food stamps for shipment.
- Branch balancing on a daily basis.
- Prepared currency for shipment to the Fed on a weekly basis.
- Daily verification and restocking of ATM machines.
- Daily verification of all teller drawers to ensure they are balanced.
- I was promoted to Relationship Banking Officer within 2 years where I oversaw the new accounts section of the branch.
- Opened and closed new personal and business checking, savings, CD's, IRA's, Notary for all branch business and customer needs.
- Processed personal, mortgage lines of credit, and car loans.
- Customer service, extensive record keeping and problem solving.
- I oversaw the opening and closing of the branch.
- Managed customer accounts and ensured compliance with banking regulations.
- Processed loan applications and assessed creditworthiness of applicants.
- Provided financial advice and tailored banking solutions to clients.
- Facilitated training sessions for new employees on banking procedures and systems.
- Resolved customer inquiries and complaints to maintain high service standards.
- Monitored market trends to recommend strategic product offerings to clients.
- Assisted in the development of new banking products and services for clients.
- Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
Education
Certified pallet jack operation -
01-2025
Certified Internet Manager - Internet Sales and Management
General Motors Internet Management
Las Vegas, NV, USA01-2008
license -
Notary
El Centro, CA, USA01-2000
Associate of Arts - Cosmetology
School of Cosmetology
El Centro, CA, USA01-1984
High School Diploma - General
Imperial High School
Imperial, CA, USASkills
- Operations Management
- Risk Management
- Forecasting
- Performance tracking and management
- Exceptional time management skills
- Decisive Leader
- Human Resources management
- Team Building
- Natural Leader
- Planogram execution
- Visual merchandising
- Customer service
- Product placement
- Seasonal planning
- Effective communication
- Time management
- Staff training
- Sales management
Timeline
Merchandising Service Associate
Lowes
05.2025 - Current
Merchandiser
Survey Merchandising
11.2023 - Current
Part Owner
Crazy Horse-Trading Post and Estate Sales
08.2023 - Current
Warranty Administrator
Larry Green Ford
01.2016 - 03.2018
Owner
Crazyhorse Clothing and Gifts
04.2012 - 01.2014
Owner
Brawley Workwear
07.2010 - 01.2018
Owner
Lardog Communications LLC
07.2010 - 01.2018
Warranty Manager/Inventory Manager/Customer Relations Manager
Del Norte Chevrolet-Olds. Toyota-KIA-GMC-Suzuki
11.2005 - 01.2009
Assistant Warranty Administrator
BMW of San Diego (PENSKE)
12.2003 - 11.2005
Relationship Banking Officer
VIB/Rabobank
05.2000 - 08.2003
Certified pallet jack operation -
Certified Internet Manager - Internet Sales and Management
General Motors Internet Management
license -
Notary
Associate of Arts - Cosmetology
School of Cosmetology
High School Diploma - General
Imperial High School