Teresa Anderson
Thompson Falls,MT
Summary
Personable Front Desk Medical Receptionist and skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
Work History
Medical Receptionist & Healthcare Supply Manager
Main Street Medical
Thompson Falls, MT
08.2016 - Current
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Ordered office supplies as needed to maintain inventory levels.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
High School Diploma -
Thompson Falls High School
Thompson Falls, MT05-1992
Skills
- Patient registration
- Medical office procedures
- Inventory oversight
- Office administration
- Record processing
- Appointment scheduling
- Referral verification
- Insurance verifications
- Records management
- Microsoft office
- Telephone etiquette
- Medical records management
- HIPAA compliance
- Payment collection
- Workflow optimization
- Front desk operations
- Patient scheduling
- Appointment management
- Patient reception management
- Medical office administration
- Medical charting
- Office coordination
- Attention to detail
- Patient referral
- Patient appointment coordination
- Inventory management
Timeline
Medical Receptionist & Healthcare Supply Manager
Main Street Medical
08.2016 - Current
High School Diploma -
Thompson Falls High School
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