David Fernandez
Belleville,NJ
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
SuanFarma, Inc.
Fairlawn, NJ
12.2023 - 11.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows, and promotional initiatives.
- Measured and reviewed performance via KPIs and metrics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
Shipping Manager and Operations Coordinator
SuanFarma, Inc.
Fair Lawn, NJ
05.2023 - 12.2023
- Reviewed and coordinated with customers to ensure timely deliveries of goods.
- Organized and managed the loading, unloading, packing and shipping of products.
- Developed tracking systems for shipments in transit.
- Provided detailed reports on delivery status to management teams.
- Analyzed the cost-effectiveness of various modes of transportation such as air freight or ground delivery.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
Shipping Manager
SuanFarma, Inc.
Fair Lawn, NJ
04.2021 - 05.2023
- Reviewed and coordinated with customers to ensure timely deliveries of goods.
- Organized and managed the loading, unloading, packing and shipping of products.
- Developed tracking systems for shipments in transit.
- Maintained accurate records of all outgoing freight activities.
- Provided detailed reports on delivery status to management teams.
- Monitored incoming and outgoing materials and ensured proper documentation was completed as required by customs regulations.
- Coordinated with suppliers to ensure that orders were filled correctly and delivered on time.
- Researched new shipping methods to reduce costs while maintaining quality standards.
- Ensured compliance with safety regulations when handling hazardous materials during shipment processes.
- Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
- Negotiated contracts with carriers for optimal rates and services.
- Handled customer complaints related to shipping issues promptly and professionally.
- Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
- Established procedures for receiving, inspecting, storing, packaging, labeling, documenting, tracking and delivering goods.
- Identified opportunities for improvement within the current operations process flow.
- Analyzed the cost-effectiveness of various modes of transportation such as air freight or ground delivery.
- Scheduled pickups from vendors according to production demands.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Worked closely with Customs Brokers to ensure timely clearance of imports and exports through customs inspections.
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
- Inspected item packaging, labels and barcodes for accuracy.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Organized storage areas to maximize movement and minimize labor.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Implemented cost-effective methods, carriers, and routes to optimize shipping and receiving strategies.
- Established transportation cost standards and economical shipping practices.
- Liaised between company managers, carriers and employees regarding business strategies and concerns.
- Coordinated documents and bills, managed payments and responded to inquiries.
- Liaised with vendor representatives to rectify damages and shortages.
- Developed shipping and distribution budgets and implemented policies to meet financial goals.
- Directed investigations to verify and resolve customer or shipper complaints.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Consistently met company and department objectives within budget and time constraints.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Created and enforced policies and procedures for entire logistics team.
- Implemented and planned warehouse safety and security programs and activities.
- Established or monitored specific supply chain-based performance measurement systems.
Warehouse Coordinator
SuanFarma, Inc.
Fair Lawn, NJ
09.2017 - 04.2021
- Received, tracked and monitored incoming shipments to ensure timely delivery of goods.
- Organized and maintained inventory levels in the warehouse by properly stocking shelves, racks, pallets and bins.
- Conducted regular cycle counts to maintain accurate records of products stored in the warehouse.
- Created detailed reports on stock management activities for senior management review.
- Supervised a team of warehouse workers to ensure proper handling of materials from receiving to shipping areas.
- Established safety protocols to be followed when operating machinery or moving heavy loads within the warehouse.
- Trained new staff members on proper techniques for loading and unloading cargo safely and efficiently.
- Performed periodic maintenance checks on equipment used in the facility such as forklifts, pallet jacks.
- Monitored order fulfillment processes to ensure accuracy and timeliness of deliveries.
- Identified potential issues that could lead to delays or errors in shipment processing and took corrective measures accordingly.
- Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods.
- Implemented effective strategies for reducing costs associated with storage space utilization.
- Prepared outgoing orders by picking items according to customer requirements while ensuring product quality is preserved throughout transit process.
- Collaborated with other departments such as accounting, sales or marketing teams to streamline processes related to inventory control.
- Coordinated with transportation companies for timely pickup and delivery of goods from and to designated locations.
- Stacked and stored pallets in proper locations to keep warehouse clean and organized.
- Verified product inventory reports by comparing logs and reports and adjusting entries.
- Ordered and replenished inventory to maximize sales.
- Rotated stock, placed new orders and inspected shipments, coordinating materials management throughout every stage.
- Conducted routine quality checks on incoming and outgoing goods to maintain product integrity.
- Implemented safety protocols, minimizing workplace accidents and promoting a safe working environment.
- Loaded and unloaded delivery trucks, managing the distribution of goods to appropriate storage areas.
- Prepared and maintained detailed records of inventory, shipments, and receipts for audit purposes.
- Performed regular maintenance on warehouse equipment to ensure operational efficiency.
- Handled returns and exchanges, processing items according to company guidelines.
- Operated forklifts and pallet jacks to move merchandise safely within the warehouse.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
Medical Records Clerk
Jersey Rehab
Belleville, NJ
06.2016 - 09.2017
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Scanned paper records into digital format.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Updated patient files with new medical information as needed.
- Compiled discharge summaries for all discharged patients.
- Resolved any discrepancies found in the review process.
- Verified insurance eligibility prior to releasing protected health information.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Updated patient demographic and insurance information in the medical record system.
- Pulled patient records and transferred information to appropriate parties.
Education
Bachelor in Organizational Communication - Communications
UTEL University
Online01-2024
Skills
- Production
- Incidents management
- Performance reporting
- Performance monitoring
- Purchasing and procurement
- Budgeting and forecasting
- Multi-site operations
- Data analysis
- Supply chain logistics
- Planned equipment constraints
- Business process re-engineering
- Workforce training
- Strategic planning
- Onboarding and orientation
- Microsoft office expertise
- Revenue generation
- Communication improvements
- Complex problems analysis
- Employee relations and conflict resolution
- Business strategy development
- Solutions development
- Staff development
- Business administration
- Work flow planning
- Business intelligence
- Contract negotiation
- Troubleshooting and problem solving
- Project management abilities
- Cultural awareness
- Operations oversight
- Supply chain management
- Process flows
- Team building/leadership
- Problem-solving
- High-pressure environments
- Performance management
- Systems implementation
- Quality assurance controls
- Interpersonal communication
- Cross-functional communications
- Staff training
- Delegation
- Workforce management
- Change management
- Data evaluation
- Maintaining compliance
- Performance evaluations
- Cross-functional collaboration
- Process improvement
- Report generation
- Emergency response
- Process improvements
- Cost reduction
- Cost control
- Labor relations
- Decision-making
- Goal setting
- Planning and implementation
- Invoice processing
Certification
- Stand up forklift and electric pallet jack operator
- Hazmat handling course
Languages
English
Professional
Spanish
Professional
Timeline
Operations Manager
SuanFarma, Inc.
12.2023 - 11.2024
Shipping Manager and Operations Coordinator
SuanFarma, Inc.
05.2023 - 12.2023
Shipping Manager
SuanFarma, Inc.
04.2021 - 05.2023
Warehouse Coordinator
SuanFarma, Inc.
09.2017 - 04.2021
Medical Records Clerk
Jersey Rehab
06.2016 - 09.2017
Bachelor in Organizational Communication - Communications
UTEL University
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