Teresa Anker
Wesley Chapel,FL
Summary
Experienced, customer service oriented professional seeking a full time position to utilize my communication and problem solving skills to add value and provide customer satisfaction. Adept at remaining calm and deescalating situations when responding to inquiries over the phone, all while navigating multiple programs. Excellent verbal, written, and interpersonal skills, and work well with a team or on my own.
Overview
17
17
years of professional experience
Work History
Remote Healthcare Customer Service Representative
Foundever
Wesley Chapel, FL
11.2023 - 01.2024
- Answered high volume of calls, transferring to other departments as needed, while navigating multiple programs on dual monitors
- Utilized active listening skills to respond to customer inquiries and ensure customer satisfaction, documenting each call
- Applied customer service skills, problems solving, and empathy to resolve any issues and deescalate problems
- Accessed a knowledge base for information as well as memorizing information on FSA and HSA accounts
Hairstylist Assistant
Cameo Salon & Spa
Lutz, FL
02.2023 - 08.2023
- Utilized many years of experience as a hairstylist to provide superior customer service, develop relationships
- Proficient in accurately scheduling appointments using computer system
- Maintained and updated client information into computer programs for accounting and and history purposes
- Assisted manager with colors, shampoos, styles, extensions
Stay at Home Parent
Self
05.2012 - 02.2023
- Maintained the budget, meals, education for family of four
- Scheduled and organized appointments for activities, sports, dr visits
- Used problem solving skills and active listening on a daily basis
- Assisted with education, homework, social skills
Hairstylist
The Upper Cut Inc
Dover, DE
11.2006 - 05.2012
- Provided superior customer service as a stylist to ensure client retention and satisfaction
- Educated clients and promoted salon products and salon services
- Grew and maintained a loyal clientele for 7 years
Education
High School Diploma -
West Seneca West Senior High School
Buffalo, NYSkills
- Customer service
- Excellent verbal, written skills
- Problem solving and quick thinking
- Time management
- Multitasking
- Organizational skills
- Patient, empathetic
- Data entry
- Attention to detail, accuracy
- Reliable attendance
Timeline
Remote Healthcare Customer Service Representative
Foundever
11.2023 - 01.2024
Hairstylist Assistant
Cameo Salon & Spa
02.2023 - 08.2023
Stay at Home Parent
Self
05.2012 - 02.2023
Hairstylist
The Upper Cut Inc
11.2006 - 05.2012
High School Diploma -
West Seneca West Senior High School