Teresa A. Pannell
Columbus
Summary
More than 20 years of experience in the Insurance and Title Processing Industries. I have prepared underwriting requirement and service of Personal Lines Insurance policies. I have extensive experience in Insurance and agent/Broker customer Service. I have worked with clients to manage their Insurance policy needs. I have performed analyses of risk, managed retention of policies; and made recommendations for increased efficiency in risk management. Whatever it takes to accomplish an organization’s goals and objectives. I have had numerous opportunities to exercise the effectiveness of my interpersonal skills in working with employees, managers and other stakeholders, as well as opposing parties on controversial issues.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Title Clerk
Bobb Automotive
08.2018 - 10.2024
- Responsibilities include accurately processing of incoming titles daily from the auction and out of state dealerships. Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.
- Open and accurately record incoming titles daily according to established procedures.
- Troubleshooting and problem resolution specific to titles in the State of Ohio. Follow up on odometer discrepancies, power of attorney, and signatures that can interfere with the proper processing of the titles.
- Maintains a professional, calm manner when negotiating with difficult or upset customers.
- Maintains a high level of confidentiality.
- Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
- Performs other duties as assigned or requested to assure optimum service levels.
Office Specialist II
Manheim Auto Auction
04.2015 - 08.2018
- Duties include Assist dealer on sale says
Personal Lines Underwriter
Grange Insurance
04.1987 - 11.2010
- Duties included: Review application for Personal Lines Auto business submitted from Field Agents; Accepted and rejected applications following company underwriting guidelines; Authority was given to adjust company guidelines based on the risk: Prepared loss ratio, large losses and earned premium reports; Assisting agency in maintaining an acceptable loss ratio; Respond to Department of Insurance complaints.; Training new employees; Providing overtime support as needed
- Personal Lines Analyst
- Customer Service Agency Interface
- Personal Lines Underwriter
- Team Lead for Processing unit
Education
Diploma - General
Central High School
Columbus, OhioSkills
- Case documentation
- Cross-functional collaboration
- Interviewing skills
- Program implementation
- Deadline management
- Document review
- Case management support
- Investigative case management
Certification
Certification: State of Ohio Notary Public-Commencing Jan 20, 2015-Expiration Jan 19, 2020
Timeline
Title Clerk
Bobb Automotive
08.2018 - 10.2024
Office Specialist II
Manheim Auto Auction
04.2015 - 08.2018
Personal Lines Underwriter
Grange Insurance
04.1987 - 11.2010
Diploma - General
Central High School
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