Teresa Arnold

I am a highly motivated and detail-oriented small business owner with over twenty years of providing, and maintaining, a 99.3%, or higher, positive customer feedback rating. The industry standard for eBay online sales is an average of 82%. Likewise, my Lyft and Uber Rideshare driver feedback from my passengers is five star and 100% positive rating in over 5,900 rides given in the last four years. The average rideshare driver earns a four star rating and 85% feedback.

During a recent Uber ride, my passenger, Michael, encouraged me to apply for a 911 operator position. He stated that he worked with the Phoenix Police Department for 25 years, he worked as a detective, and he had also served in the Vietnam War. He stated that with my strengths of active listening, critical thinking, and my extensive background in customer service that I would be a good fit for the 911 operator and then dispatcher position. I am known for reliability, adaptability, and strong communication skills in high-pressure environments. I am focused on serving our community and achieving optimal results through clear, concise information relay and rapid problem-solving.