Summary
Overview
Work History
Education
Skills
References
Timeline
AccountManager
Teresa Barraza

Teresa Barraza

Phoenix,AZ

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

18
18
years of professional experience

Work History

Senior Bilingual Client Communication

Rocket Mortgage
05.2022 - 03.2024
  • I do cold calling everyday , I speak to the customer and I qualify to make a purchase or Refinance and then transfer to a banker
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Customer Service

Nordstrom Rack
01.2015 - 01.2022
  • I been in this company for 7 years
  • Doing customer service
  • Persuasive and analytical professional with 7+ year track record of success as an Account Representative for a range of product service and client types. High-level communication instincts and a strong ability to engage new and existing customers in conversations to discover opportunities and generate shared valued. Proven coach and trainer able to deliver presentations and work with stakeholders at all levels to advance a common vision of continuous improvement and growth. opening new accounts.

Cashier, Management, and Customer Service

Habaneros fresh Mexican grill
01.2008 - 01.2012
  • My family and I we owned this restaurant for couple years we did cashier, management and customer service and advertising.
  • Redeemed coupons to discount purchases.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Met customer service goals and exceeded customer expectations.

Receptionist

Wed Club International
11.2007 - 04.2008
  • I worked as Receptionist
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.

Loan Officer

Pacific Mortgage
02.2006 - 10.2007
  • I was working as a loan officer, taking appointments, sales
  • Etc
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Examined customer loan applications for loan approvals and denials.

Education

Degree / Date of Graduation - Business Administration

Universidad De Occidente
08.2004

Associate of Science - General Studies

Phoenix College
08.2013

Skills

  • Confidence - maintaining a positive attitude
  • Resilience – communicating with conviction
  • Client relationship management abilities
  • Strong and convincing personality
  • Bilingual in English, and Spanish

References

  • Augusto Martínez, 818-272-6336
  • Lizeth Alvarez, 623-666-2524
  • Kelly Hensley, 602-955-1400

Timeline

Senior Bilingual Client Communication

Rocket Mortgage
05.2022 - 03.2024

Customer Service

Nordstrom Rack
01.2015 - 01.2022

Cashier, Management, and Customer Service

Habaneros fresh Mexican grill
01.2008 - 01.2012

Receptionist

Wed Club International
11.2007 - 04.2008

Loan Officer

Pacific Mortgage
02.2006 - 10.2007

Degree / Date of Graduation - Business Administration

Universidad De Occidente

Associate of Science - General Studies

Phoenix College

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Teresa Barraza