BRITTANY HOLLAND
Newark
Summary
Client Delivery Manager with proactive and ambitious approach to leadership. Adept at managing client relationships, ensuring timely delivery of services, and exceeding client expectations. Known for articulate communication skills and strong ability to motivate teams to achieve outstanding results. Continuously pursuing excellence and standing out in all professional endeavors.
Overview
9
9
years of professional experience
Work History
Senior Client Delivery Manager
Brilar
10.2023 - 11.2024
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Mentored junior team members, fostering an environment of continuous learning and professional growth.
- Adapted quickly to changing market conditions by adjusting strategies accordingly without compromising on service quality or customer satisfaction levels.
- Led negotiations with vendors to secure favorable contract terms, reducing overall project costs significantly.
- Conducted thorough post-project evaluations to identify areas of success and opportunities for future improvement efforts.
- Built relationships with customers and community to establish long-term business growth.
Client Delivery Manager
Brilar
02.2022 - 10.2023
- Collaborated closely with cross-functional teams to ensure successful client delivery projects.
- Cultivated a positive work culture focused on collaboration and open communication among team members.
- Demonstrated the ability to manage multiple tasks simultaneously, ensuring deadlines were met consistently.
- Monitored KPIs and created action plans when needed in order to meet objectives.
- Delivered exceptional client service by proactively addressing concerns, anticipating needs, and ensuring ongoing satisfaction throughout the project lifecycle.
- Worked with vendors to schedule daily services and monthly enhancements.
Client Relations Partner
Brightview Enterprise Solutions
08.2019 - 02.2022
- Manage internal and external client interfacing systems daily to support operations and client needs.
- Point of contact for client escalations and site level concerns.
- Managing out of scope proposed work through proposal lifecycle.
- Collaborating cross functionally to drive work orders to timely completion.
- Organized and managed multiple projects simultaneously while meeting strict deadlines.
Senior Project Manager
BDSmktg
10.2015 - 08.2019
- Successfully managed projects with tight deadlines and limited resources.
- Provided clear direction to internal teams, setting expectations and due dates for deliverables.
- Traveled to customer sites to keep projects on schedule while maintaining high quality.
- Developed project plans, tracked progress, and reported results to stakeholders.
- Organized and led kickoff and status meetings to communicate project expectations prior to project execution.
Results Coordinator
BDSmktg
07.2015 - 10.2015
- Provided customer service support via phone calls or emails when needed.
- Monitored customer orders to ensure accuracy and satisfaction.
- Generated reports to track customer orders and delivery performance.
- Coordinated with service providers to facilitate on-site maintenance and repair work.
- Conferred with other departments on projects involving multiple teams from different divisions.
Education
Bachelor of Arts - Hospitality Management
Tiffin University
Skills
- History of accepting roles of increasing responsibility
- Courage to ask questions, even in uncomfortable situations
- Excellent verbal and written communication skills with the confidence to deliver both formal and informal presentations
- Knowledge in Excel, Microsoft Word and PowerPoint and various CRM systems
- Strong ability to prioritize and manage multiple projects at one time
- Detail oriented with the skill to check and recheck for data accuracy
- Easily adapt to change and growth with a positive attitude
- Accomplished at researching and solving problems
Timeline
Senior Client Delivery Manager
Brilar
10.2023 - 11.2024
Client Delivery Manager
Brilar
02.2022 - 10.2023
Client Relations Partner
Brightview Enterprise Solutions
08.2019 - 02.2022
Senior Project Manager
BDSmktg
10.2015 - 08.2019
Results Coordinator
BDSmktg
07.2015 - 10.2015
Bachelor of Arts - Hospitality Management
Tiffin University
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