Teresa Bauch
South Saint Paul,MN
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in customer service and support of desktop applications.
Overview
17
17
years of professional experience
Work History
Plant Support Specialist
TCC Materials
Saint Paul , MN
2023.10 - Current
- Monitor Inventories, place purchases for accurate quantities of raw materials. Ensure all raw materials are received and counted.
- Generate pick tickets, delivery tickets, pallet labels. And scan completed delivery tickets.
- Set and maintain efficient dispatch schedule for deliveries.
- Contact ans scheduled contract haulers.
- Responsible for entering orders and provide support and updates to customers.
- Develop, implement, and verify standard operating procedures for all job related tasks
- Perform quarterly safety checks.
- Netsuite
Operations Clerk/Commercial Dispatcher
Advanced Disposal/Waste Management
Saint Paul , MN
2019.03 - 2022.05
- Receptionist
- Process credit card and check payments
- Respond to emails from residential and commercial customers
- Dispatch calls out to drivers
- Close commercial routes and update accounts
- Enter disposal tickets
- Back up the Scale house
- Work with Sales Department to route new customers and resolve issues
- Assistant Accounting Clerk with filing and follow up with drivers to complete necessary forms.
Customer Service Representative (Contractor)
Humera - Donaldson
Bloomington , MN
2018.07 - 2019.03
- Read and interprets order requests received via email, phone, or automated ordering systems
- Enter order data for new orders and updates data for existing orders
- Communicate with internal and external customers through email, phone calls and face to face to ensure accuracy and timely orders: i.e
- Product availability, shipment dates, quantities and lead times
- Communicate with account owners and inside sales to collaborate for a quality customer experience
- Ensure order accuracy and customer satisfaction
- Programs used Oracle, Outlook
Customer Service Representative (Contractor)
HCL Technologies - 3M
Woodbury , MN
2017.11 - 2018.07
- Order processing in client order entry applications/systems
- Ensure accuracy of order receipt dates, entry dates, quantities, billing units, special instructions etc
- Handles customer enquiries through email and phone
- Adhere to process and business metrics.
Logistics Coordinator
Delta Global Services
Minneapolis , MN
2016.10 - 2017.02
- Responsible for warehousing and distribution of aircraft parts and related materials within logistics operation
- Duties include, but are not limited to: data accuracy, compliance processes, packaging preservation, proper binning, issuing, receiving and shipping of material managed in the stores operation
- Further responsibilities include, but are not limited to: responsible for safe operation of mechanical and manual material handling equipment; responsible for safe operation of company vehicle
- Programs used: Empower, SAP, Web vision
Data Processing Specialist
Aspen Waste System
Minneapolis , MN
2015.11 - 2016.05
- Enter data from driver route sheets into the system
- This includes trash carts that are not out, special instructions for the driver, work orders, schedule cart exchanges monitor stops
- Enter disposal ticket information
- Back up Customer Service, incoming calls to stop or start service, vacation holds, going over customers invoices and payments and solve issues
- Cover Dispatch as needed, clearing drivers, calling pick- ups out, looking up account information, going through route sheets with them at the end of their shift
- Run route sheets for the drivers.
Customer Service Representative
Republic Services
Inver Grove Heights , MN
2013.06 - 2015.10
- Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer Issues and concerns are treated in a respectful and professional manner
- Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues
- Return all internal and external calls, email and facsimiles in a timely manner
- Enter service and route data into computer for billing and route scheduling purposes
- Log information about customer service interactions into system: update in a timely and accurate manner so that associates are able to track services inquires and resolution.
Project Manager
Lowes - West
Saint Paul , MN
2007.08 - 2012.10
- Responsible for managing the daily operation of the Installed Sales Program
- Coordinate and schedule installs
- Ensure completion on Production Daily Work List
- Train employees on completing installation paperwork, order management and resolve customer satisfaction issues
- Ensure Order Management System is kept current and installers are professionally served with jobs ready to pick up and payments processed within 48 hours
- Perform two job inspections per week to ensure quality installations are being performed
- Verify contents of completed job folders
- Manage the Work Order and RTM log
- Greet and acknowledge customers in a friendly and professional manner
- Responsible for all other duties as assigned.
Education
Business School
Skills
- Order Management System
- Shipping & Receiving
- Order Entry
- Oracle
- Inside Sales
- Netsuite
- SAP
- Logistics
- Project management
- Organizational Skills
- Warehouse Experience
- Data Entry
Timeline
Plant Support Specialist
TCC Materials
2023.10 - Current
Operations Clerk/Commercial Dispatcher
Advanced Disposal/Waste Management
2019.03 - 2022.05
Customer Service Representative (Contractor)
Humera - Donaldson
2018.07 - 2019.03
Customer Service Representative (Contractor)
HCL Technologies - 3M
2017.11 - 2018.07
Logistics Coordinator
Delta Global Services
2016.10 - 2017.02
Data Processing Specialist
Aspen Waste System
2015.11 - 2016.05
Customer Service Representative
Republic Services
2013.06 - 2015.10
Project Manager
Lowes - West
2007.08 - 2012.10
Business School
Similar Profiles
Scott WheelerScott Wheeler
Plant Manager at TCC MaterialsPlant Manager at TCC Materials
Aaron HayAaron Hay
District Manager at TCC VerizonDistrict Manager at TCC Verizon
Rhonda HamblinRhonda Hamblin
Senior Property Manager at TCC PropertiesSenior Property Manager at TCC Properties