Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Berkstresser

Sacramento

Summary

Dynamic and results-driven professional with extensive experience as a General Manager at Gone West Family Restaurant. Proven track record in team management and employee training, fostering a positive work environment. Skilled in budget implementation and relationship building, driving significant business growth while ensuring compliance and safety standards.

Overview

9
9
years of professional experience

Work History

Senior Shift Supervisor

CDS
12.2024 - Current
  • Manage a team for customer service, displays, safety, presentation, etc.
  • Computer work: collect data for specific goals and turn into supervisors for sales
  • Shop for product for demos and organize product for sampling.
  • All of this while creating a positive and safe work environment

General Manager

Gone West Family Restaurant
12.2017 - 06.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Manager/Server

Big Johns Texas BBQ
04.2016 - 09.2021
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Education

High School Diploma -

Page High School
Page, AZ
05-2008

Skills

  • Workplace safety
  • Motivational skills
  • Team management
  • Employee training
  • Staff development
  • Compliance monitoring
  • Scheduling expertise
  • Customer service
  • Attention to detail
  • Goal oriented
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Training and mentoring
  • Teamwork and collaboration
  • Expectation setting
  • Problem-solving
  • Excellent communication
  • Critical thinking

Timeline

Senior Shift Supervisor

CDS
12.2024 - Current

General Manager

Gone West Family Restaurant
12.2017 - 06.2024

Manager/Server

Big Johns Texas BBQ
04.2016 - 09.2021

High School Diploma -

Page High School

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