Teresa Blydenburgh
Customer Service Manager
Leesburg,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the supermarket industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Customer Service Manager/Front End Leader
Kroger
Chester, VA
08.2000 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Responsible for cash controls
Bookkeeper/Customer Service Representative
Hannaford Supermarket
Midlothian, VA
08.1995 - 08.2000
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls and chats to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Controlled all cash and
Education
Bachelor of Arts - Business Management
Molloy College
Rockville Centre, NY06.1982
Skills
- Customer Service
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Relations
- E-commerce trained
- DSD trained
- MOD trained
Additional Information
- DLD trainer for all new customer service leads and backups in the Richmond, Virginia region.
- Promise Team leader
- Assisted in the opening of new stores and closing of older ones
- Responsible for training and developing over 90 associates for standards in customer service in a store with annual sales exceeding $75 million
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer Service Manager/Front End Leader
Kroger
08.2000 - Current
Bookkeeper/Customer Service Representative
Hannaford Supermarket
08.1995 - 08.2000
Bachelor of Arts - Business Management
Molloy College
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