Teresa Boeklen
Twin Falls
Summary
Motivated and enthusiastic individual, seeking to return to a car sales position at a dealership. Passionate about the automotive industry and dedicated to providing excellent customer service to drive sales and enhance the customer experience. Eager to contribute value to new team.
Professional auto sales consultant with proven ability to drive sales and enhance customer satisfaction. Skilled in building strong client relationships, negotiating deals, and understanding customer needs. Strong focus on team collaboration, adapting to changing demands, and achieving results. Reliable, goal-oriented, and well-versed in product knowledge and sales techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Auto Sales Consultant
Twin Falls Volkswagen
05.2025 - 06.2025
- Met and greeted customers who enter the sales lot or dealership in a welcoming and helpful way.
- Answered general and detailed questions about particular vehicles and the financial aspects of buying them.
- Helped customers become familiar with the cars they’re interested in by offering test drives and explaining technical details and specific legal or financial requirements.
- Aided customers in sorting out and processing their financing and purchase options based on their specific situation.
- Sold 10 vehicles my second month at the dealership.
- Persuaded or helped customers resolve their ambivalence to buy a vehicle in a way that leaves them feeling good about their choice.
- Ensured cars on display are in good order and well cared for.
- Set appointments with customers for test drives which resulted in the ultimate purchase of the vehicle.
Emergency Room/Inpatient Medical Social Worker
St. Luke’s Magic Valley Medical Center
01.2023 - 04.2025
- Interview patients and/or relatives to provide psychosocial assessments, to determine nature, source of problems, including appropriate determination of level of care upon discharge from the emergency department or inpatient hospital.
- Monitor, coordinate, manage activities for high-risk psychosocial patients to ensure implementation of multiple services.
- Communicates with community agencies about provision of services initiates for referrals on behalf of patients.
- Advocate for patients and families buy interpreting their needs to and elicit cooperation from other disciplines and community agencies.
- Identify and assist team and managing obstacles to treatment and or discharge plans.
- Provide psycho-education to patients and families.
- Assesses all cases involving child abuse/neglect, domestic violence, elderly abuse, and sexual assault. Adhered and enforced mandated reporting to appropriate agencies.
- Provide case management services as well as supportive brief solution-focused therapy and crisis intervention to patients and families in order to ensure safe discharge planning.
- Consulted members of emergency department and/or medical interdisciplinary team to ensure safe and timely discharge disposition and or referral to inpatient psychiatric treatment for crisis stabilization and medication management.
- Documents all clinical assessments, notes, and referrals in Epic in a timely fashion.
- Participate in interdisciplinary rounds, case conferences, staff meetings.
- Provide substance use disorder consults and referral to treatment or provision of resources.
Medical Social Worker/Case Manager
Highlands Behavioral Health
11.2021 - 02.2022
- Provided behavioral health interventions in a short-term, crisis-stabilization setting.
- Conducted individual, family, and group therapy sessions.
- Independently completed psychosocial assessments resulting in concise conclusions of factors contributing to presenting problem and recommendations for inpatient treatment goals and interventions from a social services perspective.
- Functioned as the primary clinician to a caseload of clients and was responsible for the necessary for the appropriate documentation related to their caseload.
- Provided discharge planning and case management, and crisis intervention common to different acuity levels in each as well as to non-violent crisis intervention.
- Courteously dealt with the public.
Mental Health Counselor
Turnkey Health Clinics
10.2020 - 05.2021
- Assessed, evaluated and coordinated mental health care for incarcerated individuals in three counties via telehealth and in-person.
- Formulated individualized release plans to coordinate a continuum of care.
- Responded to and assessed psychiatric emergencies by providing crisis intervention to emotionally distressed inmates with mental health and substance use disorder/dual diagnosis history.
- Conducted evaluations of inmates for the purpose of suicide intervention and prevention.
- Coordinated inmate care with facility and medical staff on a daily basis to ensure inmates' special needs are addressed.
- Provided MAT/substance abuse counseling.
- Developed individualized treatment plans for all inmates with mental health history, substance use history and those who required intensive behavior management including inmates seeking PR bonds to dual diagnosis treatment centers in lieu of incarceration.
- Completed referrals to provider for medication management services on a daily basis.
- Promoted linkages with community mental health agencies, other support services and families for inmate care and coordination for continuum of care; including discharge planning; collaborated with community health providers for inmates who are enrolled clients such as the Bridges Program.
- Provided counseling services and corresponded with forensic investigators from local judicial branches for those pending competency to proceed to stand in trial and those declared incompetent to stand trial.
- Completed inmate need assessments such as Level of Supervision Inventory (LSI's) and Adult Substance Use Survey's (ASUS-).
Auto Sales Consultant
Jack Daniels Motors
12.2019 - 04.2021
- Frequently achieved top sales performance status, selling an average of twenty vehicles per month.
- Led the dealership in customer satisfaction scores achieving a 95% rating while employed at the dealership by consistently delivering exceptional service.
- Increased new and repeat customer base by being the dealership's top performer regarding setting appointments.
- Assisted over two hundred customers monthly, ensuring a positive experience and addressing all inquiries.
- Successfully closed up to 75% of all sales leads.
- Utilized effective negotiations strategies to upsell customers on additional products and services.
- Exceeded monthly sales targets on a consistent basis through proactive client engagements and follow ups.
- Conducted detailed product presentations on all potential and closed sales.
- Maintained up to date knowledge of all vehicle models, features, and pricing.
Auto Sales Consultant
Tynan’s Volkswagen
02.2018 - 10.2019
- Frequently achieved top sales performance status, selling an average of twenty vehicles per month.
- Led the dealership in customer satisfaction scores achieving a 95% rating while employed at the dealership by consistently delivering exceptional service.
- Increased new and repeat customer base by being the dealership's top performer regarding setting appointments.
- Assisted over two hundred customers monthly, ensuring a positive experience and addressing all inquiries.
- Successfully closed up to 75% of all sales leads.
- Utilized effective negotiations strategies to upsell customers on additional products and services.
- Exceeded monthly sales targets on a consistent basis through proactive client engagements and follow ups.
- Conducted detailed product presentations on all potential and closed sales.
- Maintained up to date knowledge of all vehicle models, features, and pricing.
Medical Social Worker
EASTERN LONG ISLAND HOSPITAL
01.2017 - 01.2018
- Skills include patient/client diagnosis, clinical assessments/intakes, crisis management, triage, psycho- education, utilization, individualized treatment and discharge planning, including referrals to various programs for continuing care.
- Evaluated patient's needs on a daily basis as part of a interdisciplinary team to determine appropriate level of care for treatment, treatment evaluation, and discharge planning.
- Reviewed and evaluated patient progress on a daily basis by identifying patient strengths, needs, and abilities to aid them in reaching their treatment goals.
- Monitored patients sobriety through routine and as- needed drug testing.
- Monitored patient prescription use while in outpatient program and corresponded with prescribing physicians to ensure client is meeting treatment goals.
- Managed a caseload of 40+ in the outpatient program and 15+ in the inpatient drug rehabilitation center.
- Completed and maintained professional records and reports; prepared and documented patient histories, progress notes, group notes, collateral contacts, and treatment team notes.
Case Manager
SEAFIELD SERVICES INC
01.2016 - 01.2017
- Responsible for the direct treatment of an assigned caseload of 30+ clients who are addicted to alcohol or any other mind/mood altering substances.
- Provided group, individual and family counseling to assigned caseload.
- Completed biopsychosocial assessments on a daily basis.
- Screened client's referred from New York State's Impaired Driving Program for outpatient treatment, determined appropriate level of care/ admission into program or made referrals if needed for higher level of care.
- Interviewed and assessed 15+ clients a week for outpatient treatment.
- Completed treatment plans, individualized treatment plan reviews, discharge planning, and made appropriate referrals for continuing care.
- Closely collaborated with a interdisciplinary team consisting of physicians, nurses, psychiatrists, social workers, and counselors to determine individual treatment plans, continuum care, and discharge plan based on an appropriate individualized level of care.
- Maintained consistent contact with collateral sources such as governmental agencies of probation and parole, the courts, child protective services, employee assistance programs and New York State governmental agencies amongst others to report, aid in, and monitor client's treatment progress.
- Completed insurance/managed care forms for reimbursement of services.
- Maintained accurate and timely clinical documentation on a daily basis.
Clinical Social Work Intern
Bergen County Jail
01.2012 - 01.2014
- Provided a full range of direct clinical mental health services, including but not limited to psychosocial screenings, diagnostic assessments, treatment planning, crisis intervention and management, and special needs visits for inmates.
- Performed an active role on a interdisciplinary team in developing, implementing, reviewing, and revising patients' plan of care.
- Facilitated individual and group counseling sessions utilizing Cognitive Behavioral Therapy, Motivational Interviewing, and the Trans-theoretical Model of Change.
- Participated in individual and group clinical supervision on a weekly basis.
- Provided onsite substance abuse counseling to adult inmates part of the Bergen County Jail's Drug Rehabilitation Program.
- Developed and implemented a task oriented psycho-educational coping skills group for young adult male inmates under the age of twenty-five.
- Assisted inmates in the re-entry process upon release.
- Sat on a board that determined the appropriate course of action for in- house violations, such as drug use/ possession and fighting.
- Worked with the judge, lieutenant, and nurse to determine in-house sentencing, which ranged from solitary confinement to additional in-house criminal charges.
- Completed extensive documentation of all progress notes, psychiatric referrals, housing unit changes, and other necessary paperwork efficiently and on-time.
Clinical Social Work Intern
CHRISTIAN HEALTH CARE CENTER
01.2011 - 01.2012
- Ensured treatment facility policies and procedures, federal regulations, HIPAA and OASIS relations regarding confidentiality of the client and their records are adhered to.
- Instructed in all aspects of the Bergen Aging and Disability Resource Connection Program.
- Manager for elderly clients in an effort to help them remain in their homes.
- Provided in-home assessments and individual counseling.
- Worked on various projects with clients' to improve quality of life at home.
Education
Master's - CLINICAL SOCIAL WORK
NEW YORK UNIVERSITY SILVER SCHOOL OF SOCIAL WORK
New York, NYBachelor's - SOCIOLOGY
WILLIAM PATERSON UNIVERSITY
Wayne, NJSkills
- Test drive facilitation
- Strong negotiation skills
- Digital marketing proficiency
- Sales strategy development
Certification
Licensed Masters Social Work – State of Idaho- LMSW-43029
Timeline
Auto Sales Consultant
Twin Falls Volkswagen
05.2025 - 06.2025
Emergency Room/Inpatient Medical Social Worker
St. Luke’s Magic Valley Medical Center
01.2023 - 04.2025
Medical Social Worker/Case Manager
Highlands Behavioral Health
11.2021 - 02.2022
Mental Health Counselor
Turnkey Health Clinics
10.2020 - 05.2021
Auto Sales Consultant
Jack Daniels Motors
12.2019 - 04.2021
Auto Sales Consultant
Tynan’s Volkswagen
02.2018 - 10.2019
Medical Social Worker
EASTERN LONG ISLAND HOSPITAL
01.2017 - 01.2018
Case Manager
SEAFIELD SERVICES INC
01.2016 - 01.2017
Clinical Social Work Intern
Bergen County Jail
01.2012 - 01.2014
Clinical Social Work Intern
CHRISTIAN HEALTH CARE CENTER
01.2011 - 01.2012
Bachelor's - SOCIOLOGY
WILLIAM PATERSON UNIVERSITY
Master's - CLINICAL SOCIAL WORK
NEW YORK UNIVERSITY SILVER SCHOOL OF SOCIAL WORK
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