Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

TERESA Bruseau

Patient Care Coordinator
Lebanon,Oregon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Patient Care Coordinator

Advantage Dental From DentaQuest
01.2021 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Delivered support to medical staff in completion of patient paperwork.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Call Center Representative

Samaritan Health Services
11.2018 - 03.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Met customer call guidelines for service levels, handle time and productivity.

Certified Medical Transcriptionist

Samaritan Health Services
08.1996 - 11.2018
  • Improved transcription accuracy by diligently proofreading and editing medical reports.
  • Enhanced workflow efficiency by organizing and prioritizing transcription tasks.
  • Ensured HIPAA compliance with strict adherence to patient confidentiality guidelines.
  • Collaborated with healthcare providers, clarifying any discrepancies in dictations for accurate documentation.
  • Expedited report completion by utilizing advanced transcription software and equipment.
  • Reduced turnaround times for medical reports through consistent attention to detail and efficient typing skills.
  • Supported team members by providing assistance in complex transcriptions, fostering a collaborative work environment.
  • Maintained up-to-date knowledge of medical terminology and procedures, resulting in high-quality transcriptions.
  • Contributed to the reduction of errors in billing codes by accurately transcribing diagnostic information.
  • Increased overall department productivity by consistently meeting or exceeding daily transcription quotas.
  • Streamlined document management processes by categorizing and filing completed transcriptions effectively.
  • Received positive feedback from healthcare professionals regarding the quality and timeliness of transcribed reports.
  • Assisted in training new hires on transcription guidelines, ensuring a smooth transition into their roles.
  • Completed urgent transcriptions within tight deadlines without compromising accuracy or quality.
  • Stayed current on industry trends and developments, applying this knowledge to enhance professional performance.
  • Advanced data security measures by regularly backing up transcription files onto secure storage systems.
  • Elevated the accuracy of records through meticulous research and cross-referencing when necessary.
  • Facilitated seamless communication between departments by providing prompt updates on transcript progress.
  • Ensured all final documents adhered to established formatting standards, promoting consistency across all records.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Maintained security and privacy of records to protect patients and providers.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.
  • Accurately documented medical dictation to record patient care records.
  • Translated medical jargon into correct terminology.
  • Applied medical terminology related to provider-specific treatments and techniques.
  • Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Transcribed and edited physician reports from dictation using Meditech
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Maintained 98% accuracy rate for spelling and content.
  • Transcribed sensitive documents with complete confidentiality.
  • Reviewed and edited transcripts to verify and provide accurate and complete information.
  • Edited drafts created from speech recognition software.
  • Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.

Education

Certificate - Medical Transcription

Linn-Benton Community College
Albany, OR
06.1996

High School Diploma -

West Albany High School
Albany, OR
06.1983

Skills

  • Articulate Communication
  • Office Administration
  • Medical Data Collection
  • Organizational standards
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Care Coordination
  • Interdepartmental Collaboration
  • Filing and Recordkeeping
  • Payment Collection
  • Patient Flow Management
  • Healthcare operations
  • Insurance Verification
  • Patient Relations
  • Follow-up care
  • Patient confidentiality
  • Multitasking ability
  • Verbal and written communication
  • Creative Problem-Solving
  • Proficient in Dentrix and NexHealth Scheduling
  • Attention to Detail
  • Quality Assurance
  • Medical Terminology
  • Documentation
  • Customer Service
  • Patient documentation
  • Relationship Building
  • Gathering Information from Patients
  • Communicating to Patients and Families
  • Database Search and Data Entry Skills
  • Building Rapport and Credibility
  • Caring and Empathetic
  • Complaint Investigation
  • Interpersonal Skills
  • Heartsaver First Aid CPR AED
  • Patient interviewing
  • Risk Management
  • Patient Education

Timeline

Patient Care Coordinator

Advantage Dental From DentaQuest
01.2021 - Current

Call Center Representative

Samaritan Health Services
11.2018 - 03.2020

Certified Medical Transcriptionist

Samaritan Health Services
08.1996 - 11.2018

Certificate - Medical Transcription

Linn-Benton Community College

High School Diploma -

West Albany High School

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TERESA BruseauPatient Care Coordinator