Teresa Butcher

• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
• Analyzed business problems, identifying root causes and developing robust solutions.
• Improved user productivity and efficiency through system training and support.
• Collaborated with management to identify and prioritize new development concepts.
• Handled inbound and outbound calls
• High Risk expert /Collections /Billing
• Assisted Attorneys with Replevins documents
• Assigned work orders to outside vendors regarding repossessions
• Funding -Auto finance Lease to Loan
• Inbound and outbound calls /Call center atmosphere
• Handled Billings and demand letter
• Insurance processing Gap/ warranty specialist
• Trained all new hires of the process
• Collected on high risk delinquent account
• Communication Skills expert
• Dealer Services specialist

Gap warranty cancellation Specialist

Auto Finance Specialist leasing

Customer Service Senior Specialist

Trainer Ancillary Senior specialist

Call center atmosphere

Billings Retail loans/funding

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.