Teresa Canfield

• Purchased replacement doors, drawers, and hardware for damaged kitchen and bath cabinets to restore functionality and aesthetics
• Managed data entry for product orders, branch transfers, and financial information.
• Facilitated effective communication with retailers in customer call center
• Coordinated the planning of the Office Coordinator Conference for the 12 satellite locations.

• Oversaw customer interactions to enhance service delivery. Managed incoming job workflows to optimize processing time. Developed strategies to drive sales growth and customer engagement.

Facilitated accurate and timely entry of orders into the system to enhance operational efficiency.

• Oversaw scheduling and logistics to ensure timely job completion.
• Facilitated access to historical job information for technical teams. Coordinated the collection of photos and comprehensive job specifications.
• Executed daily processing of timecards to ensure accurate payroll management.
• Maintained comprehensive records by entering time and job details for more than 30 employees on a daily basis.
• Updated and monitored job reports in Excel on a weekly basis to provide clear insights for various customers.
• Streamlined front desk processes, ensuring timely and efficient guest check-in and check-out procedures.
• Handled incoming business calls, ensuring efficient routing to designated teams for prompt assistance.

• Cultivated agency client relationships, generating new business within assigned territory
• Explained services and provided quotes for advertising materials
• Managed progress from quote to delivery, ensuring timely order fulfillment and product quality
• Addressed client issues and delivered customer support to enhance overall satisfaction
• Maintained data in the CRM system and produced weekly reports

• Developed insurance proposals for employer group health and disability insurance, aligning with client needs
• Managed distribution of explanation of benefits material to employers
• Provided customer service and support to employers during policy term
• Coordinated distribution of explanation of benefits materials to employers, ensuring timely delivery
• Processed carrier change requests and monitored completion of changes
• Collaborated with sales team to enhance communication and support
• Worked closely with sales team

• Created and submitted purchase orders
• Created and submitted purchase orders to streamline procurement process
• Verified receipt of, and accounted for, all ordered merchandise
• Verified receipt and accounted for all ordered merchandise to maintain accurate inventory records
• Ensured timely payment by approving invoices accurately for payment to vendor
• Addressed delivery challenges to enhance customer satisfaction and provided other customer services

• Managed 50 to 100 customer calls daily
• Entered orders received through the call center
• Facilitated timely delivery of products
• Received and maintained material levels in inventory management system

• Guided homeowners in selecting renovation products (ceramic floor coverings, bathroom showers, backsplashes) to enhance project outcomes
• Coordinated measurement collection for accurate project planning
• Created and issued invoices while overseeing collections to maintain financial accuracy and client satisfaction

• Generated shipping orders and bills of lading for timely product shipments
• Created export/import documents to ensure compliance for international shipments
• Oversaw product inventory to maintain stock accuracy
• Managed inventory of shipping supplies to support operations