Experienced in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.
Overview
26
26
years of professional experience
Work History
CEO
Lady Lux 13
01.2020 - Current
Oversaw financial planning, budgeting, and forecasting to ensure fiscal responsibility.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Implemented data-driven decision-making processes to optimize operational efficiency.
Customer Service Representative
Culligan Water
02.2015 - 04.2020
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high-volume call environments while maintaining service excellence and professionalism.
Streamlined complaint resolution processes to enhance customer satisfaction and loyalty.
DMV Clerk
Automobile Exchange
01.2012 - 11.2017
Processed customer applications for vehicle registration and licensing efficiently.
Conducted quality assurance checks on submitted documentation for compliance.
Dispatcher
A-1 Recovery
11.2010 - 01.2012
Coordinated daily dispatch operations to ensure timely delivery of services.
Monitored and optimized routing strategies to enhance operational efficiency.
Managed communication between drivers and clients to resolve issues promptly.
Office Manager
K & J Auto Exchange
12.1999 - 10.2010
Maintained organized records of title transactions using DMV-specific software systems for efficient retrieval and processing.
Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
Education
James Monroe High School
North Hills, CA
Certified - Medical Assistant
Unitek College
Fremont, CA
07-2025
State Board of California License #KK369845 - Cosmetology
Newberry's School of Beauty
Granada
06-1998
Skills
Customer focus
Management team leadership
Business administration
Adaptable and flexible
Timeline
CEO
Lady Lux 13
01.2020 - Current
Customer Service Representative
Culligan Water
02.2015 - 04.2020
DMV Clerk
Automobile Exchange
01.2012 - 11.2017
Dispatcher
A-1 Recovery
11.2010 - 01.2012
Office Manager
K & J Auto Exchange
12.1999 - 10.2010
James Monroe High School
Certified - Medical Assistant
Unitek College
State Board of California License #KK369845 - Cosmetology