Teresa Cervantes
Victorville,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Production Worker
Everest
Ontario, CA
10.2020 - 07.2021
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Monitored production line, watching for pile-ups or jams.
- Weighed and loaded orders according to project specifications.
- Used daily system logs to document production information, discussing issues with management.
- Set up and operated production machinery according to company's specific standards and protocols.
- Produced quality products by palletizing, packaging and assembling finished items.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Recorded inspection results after production runs.
Costumer Service Representative
Daxen Inc
Diamond Bar, CA
01.2019 - 12.2019
- Comunicate with customers by telephone or in person to provide information about products or services
- Take or enter orders, cancel accounts, or obtain details of complaints
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Greet customers and ascertain what each customer wants or needs.
- Made outbound calls to obtain account information.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Costumer Service Representative
Cys Excel Inc
Baldwin Park, CA
08.2015 - 11.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
Clothing Sales Associate
Fashion Q
Azusa, CA
10.2014 - 06.2015
- Greeted customers to determine wants or needs.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Process merchandise returns and exchanges
- Exchanged merchandise for customers and accepted returns.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
Mountain View High School
El Monte, CA07.2015
Skills
- Quick Learner Ability to work under pressure
- Strong Work ethic
- Punctual and Reliable
- Good Communication
- Computer Skills
- Following Instructions
- Teamwork and Communication
- Calm and Professional Under Pressure
- Customer Service
- Bilingual English & Spanish
Languages
- Spanish
- English
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionLanguages
Spanish
Native language
English
Advanced (C1)
C1
Timeline
Production Worker
Everest
10.2020 - 07.2021
Costumer Service Representative
Daxen Inc
01.2019 - 12.2019
Costumer Service Representative
Cys Excel Inc
08.2015 - 11.2018
Clothing Sales Associate
Fashion Q
10.2014 - 06.2015
High School Diploma -
Mountain View High School
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