Teresa Cervantes
Amazon
Victorville,CA
1
Language
11
years of professional experience
Customer Service Representative with over 3 years of experience in telephone customer service, including sales, and customer care. Demonstrates strong work ethic, bilingual communication skills, and the ability to work effectively under pressure. Aiming to use the proven skills to effectively fill the customer service role in your company.
Work History
Warehouse Worker
7 Months- Processed 200–300 items per shift using RF scanners and the warehouse management system while maintaining accuracy rates above 99%.
- Performed stow, pick, buffer, and pack operations to meet productivity and on-time shipping targets.
- Followed safety procedures and quality checks to minimize errors and support efficient inventory flow.
Customer Service Representative
2 Years 2 Months- Handled a high volume of inbound calls daily, resolving most customer inquiries on first contact and maintaining high customer satisfaction.
- Answered customer emails, providing clear, timely responses and resolving issues through CRM documentation.
- Reduced average handle time through improved call triage and prioritization, increasing team throughput.
- Maintained a low escalation rate by troubleshooting and documenting complex issues thoroughly in the CRM.
- Coached teammates on de-escalation and customer-first communication practices, contributing to improved team satisfaction.
Customer Service Representative
3 Years 3 Months- Handled customer inquiries via phone and in-person, resolving issues and processing orders to enhance customer experience.
- Handled customer inquiries via phone and in-person, resolving issues and processing orders efficiently.
- Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalty.
- Provided accurate and appropriate information in response to customer inquiries.
- Managed transactions, including cash and credit payments, ensuring accurate sales computations.
- Managed customer returns and complaints with empathy, fostering customer brand loyalty.
Education
High School Diploma
Skills
Data entry
Follow-up skills
Self-motivated and disciplined
Critical thinking
Active listening
Payment processing
Order processing
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Amazon
03.2026 - CurrentRead More
Customer Service Representative
Modern Graphic Signs
01.2024 - 03.2026Read More
Customer Service Representative
Cys Excel Inc
08.2015 - 11.2018Read More
Mountain View High School
High School Diploma
Read More