Teresa Cervantes-Barilli

• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Monitored employee productivity levels to identify areas for improvement or additional resources needed.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Managed scheduling, training and inventory control.
• Recruited, interviewed and selected employees to fill vacant roles.
• Developed and enforced safety protocols, significantly reducing workplace accidents.
• Traveled to other facilities to support the merging for Anixter/Wesco.
• Maintain Integrity, diversity and customer satisfaction to our customers
• Measured and reviewed performance via KPIs and metrics.
• Operated equipment and machinery according to safety guidelines.

Leadership and Management:

• Lead and coach team members, including hiring, training, and developing talent.
  Establish clear goals and expectations, and hold team members accountable.
  Manage daily workload planning, including scheduling and assigning tasks.
  Address store needs, including emergency situations and regulatory visits. Merchandising and Sales:
  Drive total store sales and understand how their department contributes to profitability.
  
• Ensure proper execution of inbound, outbound, replenishment, and inventory processes.
  Maintain merchandise presentation, pricing, and promotional signing standards. Guest Experience:
  Create a guest-obsessed culture and prioritize the guest experience.
  Quickly respond to guest issues and ensure team members are equipped to handle them.
  Promote Target's digital and physical offerings, such as REDcard and Wallet. Operations and Compliance:
  Manage backroom and sales floor areas, including inventory and operations.
  Ensure compliance with safety and ethical conduct standards.
  Utilize technology and analytical tools to improve efficiency and decision-making. Collaboration and Communication:
  Collaborate with other team leaders and store leadership to achieve store goals.
  Communicate effectively with team members and guests.
  

• Checked expiration dates on products before selling them to customers.
• Kept current on product information and new arrivals.
• Returned carts and baskets to entryways to keep store spaces and aisles neat.
• Scanned items and checked pricing on cash register for accuracy.
• Interacted politely with customers to promote quality service during checkout.
• Balanced the register at the end of each shift.
• Maintained work area and kept cash drawer organized.
• Greeted customers in a friendly and professional manner.
• Handled returns, refunds, or exchanges as necessary per company policy.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.