Teresa Clark
Inkster,MI
Summary
. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
National/Alamo Car Rental
Rental Agent/Cashier
Romulus, MI
12.2000 - 06.2024
- Responded promptly to customer inquiries via phone or email.
- Resolved customer complaints in a timely manner.
- Verified driver's license information and inspected rental documents for accuracy.
- Inspected vehicles for damage prior to rental and upon return.
- Organized paperwork related to rentals, returns and repairs.
- Greeted customers, answered their questions and provided information about car rental services.
- Explained the terms of rental agreements to customers.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Processed customer reservations and payments.
- Prepared and submitted reports to supervisor.
- Collected payment by processing credit card transactions.
- Answered telephones to assist customers and resolve issues.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
Sales Agent
Macys Department Store
Taylor, MI
10.2010 - 01.2011
- Assisted customers with product selection and purchase decisions.
- Processed returns and exchanges according to company policy.
- Assisted shoppers in locating desired items within the store.
- Provided excellent customer service at all times.
- Performed price changes as directed by supervisor.
- Cleaned, organized, and maintained backroom storage areas.
- Sorted merchandise into appropriate departments for display or sale.
- Organized merchandise displays on the sales floor.
- Operated a cash register to process customer payments.
Cashier
Krogers Grocery Store
Westland, MI
06.1999 - 01.2001
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Waitress and Cashier
Donnie's Down Home Cooking
Chicago, IL
08.1996 - 06.1998
- Communicated daily specials to customers.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Assisted in seating guests at tables or booths.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
Cashier
McDonald's Restaurant
Chicago, Illinios
06.1994 - 08.1996
- Maintained work area and kept cash drawer organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
Education
Some College (No Degree) - Medical Assisting
Everest Institute - Dearborn Michigan
Michigan Center, MIBachelor of Arts - Non-Profit Mangerment
Colorado Christian University
Denver, COSkills
- Property Management
- Property Inspection
- Cash handling experience
- Reservations
- Contract Management
- Rental Transactions
- Payment Processing
- Accuracy and efficiency
- Cash and credit card transactions
- Teamwork and Collaboration
- Goal Setting
- Data Entry
- Cash Handling
- Multitasking
- Customer Service
Timeline
Sales Agent
Macys Department Store
10.2010 - 01.2011
National/Alamo Car Rental
Rental Agent/Cashier
12.2000 - 06.2024
Cashier
Krogers Grocery Store
06.1999 - 01.2001
Waitress and Cashier
Donnie's Down Home Cooking
08.1996 - 06.1998
Cashier
McDonald's Restaurant
06.1994 - 08.1996
Some College (No Degree) - Medical Assisting
Everest Institute - Dearborn Michigan
Bachelor of Arts - Non-Profit Mangerment
Colorado Christian University
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