Teresa Cooley
Kittery,ME
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. I am able to listen to supervisors when there is a problem; and write down everything through details in my report. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Security Guard
Guardsmark LLC
01.2014 - 09.2014
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Clerk
Hannaford Supermarket & Pharmacy
10.2006 - 06.2012
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Recommended and upsold new products, resulting in [Number]% increase in revenue.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Career Diploma - Medical Transcription
Ashworth College
Norcross, GA05.2016
Career Diploma - Home Health Aide
Ashworth College
Norcross, GA06.2015
High School Diploma -
York HIgh School
York Village, ME06.2008
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Work ethic
- Punctuality
- Incident Reporting
- Security procedures knowledge
- Physical Fitness
- Reporting skills
- English fluency
- Keen observer
- Emergency awareness
- ID Verification
- Document Preparation
- Customer Service
- Honest and Dependable
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Data Entry
Additional Information
I have worked in customer service for over 6 years. I am reliable, and trustworthy. I was able to help my mom's friend with her business selling crafts in November 2023. She taught me how to start and run a business. And sometimes that means taking comments and suggestions, so you can make the business grow better. I was able to give her a suggestion for a new label, which many people loved. And my mom made a suggestion for a jam sampler. On the day of the craft fair in Barrington New Hampshire, we had a customer who bought all three of the jam samplers. We gave out samples of jams and fudge. We sold out mostly everything, and she made good money. I learned through my mom's friend to listen to the customer, and repeat back what they would like. And that way, there would be no confusion. My mom's friend passed away on December 23, 2023 from a fatal heart attack, after a long battle with congestive heart failure. She was such an inspiration to so many people.
I have volunteered at York Hospital in room service and imaging during my summer breaks in high school. I have taken part in youth group activities throughout my high school years. And also gone on summer mission trips with them. I was a cast member of a Easter play, To God Be the Glory for 7 years.
I am in the process of writing a children's book on my childhood trauma, and how healing can impact your life. I also want to start my own business of arts and crafts for abused children, while they are waiting to get into therapy.
Timeline
Security Guard
Guardsmark LLC
01.2014 - 09.2014
Customer Service Clerk
Hannaford Supermarket & Pharmacy
10.2006 - 06.2012
Career Diploma - Medical Transcription
Ashworth College
Career Diploma - Home Health Aide
Ashworth College
High School Diploma -
York HIgh School