TERESA CORTES
Woodbridge,VA
Summary
Experienced professional with a strong background in management, customer service, and bilingual skills. Seeking a position with a company that values these skills and offers opportunities for career advancement and practical experience. Recognized for exceptional communication, interpersonal, and organizational skills, reliability and a strong work ethic. Adaptable to new tasks and environments with excellent time management and computer skills. Motivated, detail-oriented, and analytical problem-solver focusing on creativity and goal achievement. Dedicated to contributing to company success.
Overview
17
17
years of professional experience
Work History
STORE SUPERVISOR
TD Bank
06.2023 - Current
- Identified areas of improvement within the store's operations; developed solutions accordingly
- Inspected store displays regularly to ensure they were clean, organized and up-to-date
- Resolved customer sales and service complaints to foster positive experience and retains customers
- Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy.
TELLER MANAGER
TD Bank
11.2022 - 06.2023
- Supervise, train, evaluate, and mentor bank teller staff
- Track bank and staffing metrics and produce reports
- Handle communication and behavior problems with customers and tellers
- Open and close the bank, reconcile accounts, and train staff about security.
TELLER II
TD Bank
05.2011 - 11.2022
- In charge of bank facility
- Cross-sell products and services offered by the Bank
- Paying and receiving transactions then entering transactions into a system
- Account Maintenance (fund transfers, stop payments, address changes, etc.).
TELLER
M&T Bank
01.2008 - 08.2010
- Paying and receiving transactions then entering transactions into a system
- Account Maintenance (fund transfers, stop payments, address changes, etc.)
- Create a cash settlement report on a daily basis for record keeping.
Education
Associates Degree - Information in Technology
Northern VA Community College
Woodbridge, VAHigh School Diploma -
TC Williams High School
Alexandria, VA01.2006
Associates Degree - Criminal Justice
Parks College
Arlington, VA01.2001
Skills
- Typing 40 Wpm
- Operating Systems: Windows/Macintosh
- Time Management
- Critical Thinking
- Team Leadership
- Positive And Friendly
- Work Planning And Prioritization
- Schedule Coordination
- Employee Scheduling
- Problem Anticipation And Resolution
- Cash Handling And Reconciliation
- Handling Complaints
- Records Organization
- Flexible Work Schedule
- Delegation And Supervision
- Sales Strategies
- Staff Supervision
- Multitasking and Organization
- Operations Management
- Problem Solving
- Team Building and Leadership
- Multitasking and Prioritizing
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
STORE SUPERVISOR
TD Bank
06.2023 - Current
TELLER MANAGER
TD Bank
11.2022 - 06.2023
TELLER II
TD Bank
05.2011 - 11.2022
TELLER
M&T Bank
01.2008 - 08.2010
Associates Degree - Information in Technology
Northern VA Community College
High School Diploma -
TC Williams High School
Associates Degree - Criminal Justice
Parks College