Hi, I’m
Angela Fernandez
Multi industries
Granite City,IL
Summary
- Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in MS Office and EHR systems.
- Active listening skills with communication and interpersonal skills with compassion empathy.
- Managing duties to facilitate smooth workflow and operational efficiency.
- Talented worker offering 5 years of experience in conducting intake interviews and summarizing data with speed and efficiency.
- Versatile administrative professional well-versed in a various practices, compliance standards and operations.
- Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments.
- Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
- Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
years of professional experience
Work History
QuikTrip
Store Associate
08.2022 - Current
Job overview
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, credit, and storing coupons.
- Handled over 100-200 customers per day.
Center Street Apartments
Assistant to Property Manager
05.2019 - 06.2023
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Clean and prepare move-out unit for next tenant.
- Maintain clean and nice property.
Private Individual
Personal Assistant and Caregiver
12.2021 - 09.2022
Job overview
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained appropriate filing of personal and professional documentation
Frist Class Workforce
Cook at Washington University
03.2021 - 10.2021
Job overview
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Skilled at working independently and collaboratively in team environment
Hilton St Louis Airport
Room Service/Server
10.2019 - 03.2020
Job overview
- Prepared special services for guests such as honeymoon and other romantic packages.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Verified accuracy and quality of orders before delivery.
Hotel St. Louis
Food Expeditor
11.2018 - 09.2019
Job overview
- Assisted preparation of food plates, overseeing quality and appearance.
- Strategically assigned daily work assignments to food runners.
- Maintained speed with service for food orders while minimizing errors and complaint.
- Confirmed proper placement of products and side items while implementing special instructions.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Two Chicks And A Bucket
Business Owner/Operator
08.2017 - 10.2018
Job overview
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Monitored and managed fuel consumption and expenses for management reporting.
USDA/CMW And Associates
Imaging Processor Specialist
12.2013 - 03.2017
Job overview
- Exceeded quotas targets and tight deadlines by 50%.
- Manipulated and converted paper documents into digital form to meet needs of individual personnel or projects.
- Government security clearance
- Entered data into computer tracking system and filed paperwork according to procedures.
- Gathered, sorted and scanned documents to enter into computer system.
- Managed huge volumes of data efficiently and with great care on daily basis.
Express Professionals
Project Supervisor/Registration
09.2010 - 12.2013
Job overview
- Managed 12 workers day to day operations of remodel of Drury Inn.
- Delivered completed projects on time by prioritizing multiple tasks.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Monitored workflow to improve employee time management and increase productivity.
- Collected, arranged, and input payroll into database system.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Girl Scouts. Completed registration paperwork, verifying accurate patient information.
- Worked with sales staff to evaluate newly established troops, support administrative needs and communicate with new volunteers along with troop members and families.
IRS W/ Various Temp Services
Team Lead/Data Entry Specialist
03.1995 - 05.2012
Job overview
- IRS Government lockbox
- Completed this numerous years in different locations for different agencies.
- Required to work 7 days weeks for 4 to 10 weeks,
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Collected, arranged, and input information into database system.
- Trained and monitored team of 10 performance and provided constructive feedback to increase productivity and maintain quality standards.
- Secured and protected data from unauthorized access by complying with security protocols.
- Handled day-to-day tax payments with 100% accuracy required.
- Bonded for security
- Coached team members in techniques necessary to complete job tasks.
Unique Personnel Consultants
Front Office Manager
06.2008 - 06.2010
Job overview
- Acquired new and second biggest client for pick and pull services.
- Registered, onboarded, and placed new potential candidates.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Missouri School For Doctor AssistantsSt. Louis
No Degree from Medical Administratiion
11.1992
University Overview
- Academic Honors
Skills
- Typing 40 wpm
- 10 Key speed is 10000
- AR/APAS/400
- Customer Service
- Medical terminology
- Project Management
- Excellent multi-tasking ability
- Clear oral/written communication
- Verify/Input time cards
- Attention to Detail
- Maintains confidentiality
- Data entry skills
- Warehouse Logistics
Timeline
Store Associate
QuikTrip
08.2022 - Current
Personal Assistant and Caregiver
Private Individual
12.2021 - 09.2022
Cook at Washington University
Frist Class Workforce
03.2021 - 10.2021
Room Service/Server
Hilton St Louis Airport
10.2019 - 03.2020
Assistant to Property Manager
Center Street Apartments
05.2019 - 06.2023
Food Expeditor
Hotel St. Louis
11.2018 - 09.2019
Business Owner/Operator
Two Chicks And A Bucket
08.2017 - 10.2018
Imaging Processor Specialist
USDA/CMW And Associates
12.2013 - 03.2017
Project Supervisor/Registration
Express Professionals
09.2010 - 12.2013
Front Office Manager
Unique Personnel Consultants
06.2008 - 06.2010
Team Lead/Data Entry Specialist
IRS W/ Various Temp Services
03.1995 - 05.2012
Missouri School For Doctor Assistants
No Degree from Medical Administratiion