- Avid Reader
- Enjoy participating in soccer for overall physical and mental well-being
- Watching Movies and TV Shows
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I participate in low-impact exercises to strengthen core muscles
- Backpacking and Hiking
- I enjoy helping others and giving back to the community
- Crafting and DIY Projects
- Exploring various forms of art, such as poem writing, to nurture creativity and personal growth
Katelyn Wills
Granite City,IL
Summary
Compassionate Student Nurse with expertise in anatomy, physiology, and medical terminology. Successfully developed and implemented patient care plans during clinical rotations while fostering strong nurse-client relationships. Proficient in effective communication and team collaboration to enhance patient satisfaction and adapt to dynamic healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SERVER/BARTENDER/FOH SUPERVISOR
Train Shed at Union Station
08.2022 - Current
- Enhanced team productivity by mentoring junior staff effectively.
- Achieved cost reductions through strategic process improvements without sacrificing quality.
- Ensured team alignment with company values via regular performance evaluations.
- Delivered outstanding customer service in a dynamic dining environment.
- Managed multi-table sections, ensuring timely service and guest satisfaction.
- Trained new staff on menu offerings and effective service procedures.
Server
Paradise Village - Independent Living, Assisted Living, and Memory Care Center
02.2024 - 05.2024
- Enhanced guest satisfaction by managing multi-table sections efficiently.
- Delivered prompt food and beverages while prioritizing customer needs.
- Fostered strong relationships with regular customers to boost loyalty.
- Maintained attention to detail during busy periods, ensuring excellent service.
- Trained new staff in menu, service standards, and restaurant protocols.
- Streamlined communication with kitchen staff for faster order delivery.
- Resolved customer complaints quickly, improving overall dining experiences.
- Provided compassionate care, ensuring safety and comfort for individuals.
- Assisted clients in daily living activities, promoting their independence and quality of life.
SERVER/BARTENDER
Tin Roof
03.2022 - 09.2022
- Achieved high customer satisfaction through exceptional service in dining environment.
- Streamlined food preparation processes by collaborating effectively with kitchen staff.
- Managed multiple tables efficiently, ensuring quality service and customer attention.
- Resolved complaints promptly, enhancing overall dining experiences for guests.
- Assisted with inventory management, ensuring timely restocking of supplies.
- Executed opening and closing duties, preparing dining area for seamless transitions.
SERVER/BARTENDER/FOH MANAGER/LINE COOK/FOOD RUNNER
Chevy's Fresh Mex
11.2021 - 03.2022
- Achieved high guest satisfaction by delivering exceptional customer service consistently.
- Enhanced workflow efficiency by managing multiple tables in busy environment.
- Trained new servers on menu items and service standards to ensure quality.
- Fostered customer loyalty through strong relationships with regular patrons.
- Ensured compliance with health regulations in daily operational practices.
- Served high volumes of customers during peak events and weekends.
SERVER/BARTENDER/HOSTESS/LINE COOK/FOH SUPERVISOR
Chevy's Fresh Mex
01.2019 - 08.2021
- Enhanced guest satisfaction by maintaining cleanliness in dining areas and service stations.
- Increased daily sales through effective upselling strategies and improved customer experiences.
- Optimized table turnover and guest flow by managing reservations efficiently.
- Facilitated smooth seating arrangements, ensuring timely service during peak dining hours.
- Streamlined food preparation and presentation to improve overall service efficiency.
- Trained team members on best practices, fostering a knowledgeable and efficient workforce.
SERVER
Blue Springs Cafe
03.2018 - 05.2018
- Enhanced resident satisfaction through exceptional customer service in dining experiences.
- Coordinated meal service for diverse dietary needs, ensuring health standards compliance.
- Ensured timely food delivery and presentation quality through collaboration with kitchen staff.
- Streamlined workflow during busy shifts, resulting in excellent guest experiences.
- Maintained orderly dining area, contributing to enjoyable guest experiences.
- Promptly resolved customer complaints, preserving positive reputation and satisfaction.
Education
Associates in Arts -
Southwestern Illinois College
Belleville, Illinois05.2020
High School Diploma -
Highland High School
Highland, Illinois05.2018
Skills
- Reliable team player
- Vital signs monitoring
- HIPAA compliance and healthcare ethics
- Recording vital signs
- Compassionate and supportive of patient's personal needs
- Safety precautions
- Adaptable
- Bedside manner
- Feeding assistance
- Care plan implementation
- Prioritizing and multi-tasking
- Monitoring fluids
Accomplishments
- Southwestern Illinois College Dean's List - Spring 2019, Fall 2019, Spring 2020, Fall 2023, Spring 2024, Fall 2024
- 2018-19 Illinois State Scholar
- 2016 National Honor Society - Highland High School
- 2015 Midwest All-Star - Illinois High School Region 12 - Girls Soccer
- 2015 All Sectional Team - Illinois High School Region 12 - Girls Soccer
Certification
- CNA - Certified Nurse Assistant
- AHA BLS Certified
Interests
Clinicals
- Anderson Hospital: Med Surg - 48 Hours
- Anderson Hospital: L&D, Postpartum, L&D OR - 80 Hours
- BJC Memorial Belleville: Med Surg 2 Center - 80 Hours
- Anderson Hospital: IMU - 80 Hours
- Gateway Medical Center Granite City: Mental Health Nursing - 50 Hours
Timeline
Server
Paradise Village - Independent Living, Assisted Living, and Memory Care Center
02.2024 - 05.2024
SERVER/BARTENDER/FOH SUPERVISOR
Train Shed at Union Station
08.2022 - Current
SERVER/BARTENDER
Tin Roof
03.2022 - 09.2022
SERVER/BARTENDER/FOH MANAGER/LINE COOK/FOOD RUNNER
Chevy's Fresh Mex
11.2021 - 03.2022
SERVER/BARTENDER/HOSTESS/LINE COOK/FOH SUPERVISOR
Chevy's Fresh Mex
01.2019 - 08.2021
SERVER
Blue Springs Cafe
03.2018 - 05.2018
Associates in Arts -
Southwestern Illinois College
High School Diploma -
Highland High School