Teresa Craft
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
IT Asset Management Analyst/Desktop Support Manager
MCI
Jacksonville, FL
10.2022 - 02.2024
- Provided technical support to end users on a variety of computer hardware and software applications.
- Diagnosed and resolved complex network problems, including server issues.
- Implemented new technologies to improve user experience and productivity.
- Ensured compliance with IT policies and procedures for all desktop systems.
- Developed documentation for IT processes and procedures related to desktop support activities.
- Monitored the performance of desktops, laptops, mobile devices, printers, scanners.
- Assisted in the installation of new computers and peripherals such as monitors, keyboards, mice.
- Provided remote access support via telephone or other means when necessary.
- Installed operating systems on workstations according to company standards.
- Resolved customer service inquiries regarding desktop applications in a timely manner.
- Analyzed workflows and established priorities for daily operations.
- Provided company users with tech support for IT problems and account maintenance.
- Procured IT resources for strategic and operational computing requirements.
- Conducted data analysis, developed reports and presented findings to senior management.
- Developed and implemented new procedures for streamlining operations.
- Prepared cost-benefit analyses to evaluate potential business investments.
- Assessed operational processes and identified areas of improvement.
- Created action plans to improve efficiency and reduce costs.
- Analyzed customer feedback surveys to identify trends in customer service issues.
- Drafted recommendations for policy changes based on research results.
- Conducted interviews with staff members regarding workflow processes.
- Provided technical support in the development of strategic planning initiatives.
- Identified opportunities for process automation through technology upgrades.
- Monitored performance metrics against established standards and benchmarks.
- Researched industry best practices related to organizational operations.
- Reviewed established procedures to assess areas in need of improvement.
- Coordinated cross-functional teams in developing solutions for complex problems.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Collected, tracked and evaluated current business and market trend data.
- Mitigated risks by leading and auditing international subsidiaries and operational processes.
- Led valuation, due diligence and contracting as part of acquisition process.
IT Asset Systems Management Analyst
Enhanced Recovery Company
Jacksonville, Florida
12.2021 - 10.2022
- Provided technical support to end users on a variety of computer hardware and software applications.
- Ensured compliance with IT policies and procedures for all desktop systems.
- Developed documentation for IT processes and procedures related to desktop support activities.
- Monitored the performance of desktops, laptops, mobile devices, printers, scanners.
- Assisted in the installation of new computers and peripherals such as monitors, keyboards, mice.
- Resolved customer service inquiries regarding desktop applications in a timely manner.
- Provided company users with tech support for IT problems and account maintenance.
- Procured IT resources for strategic and operational computing requirements.
- Drafted recommendations for policy changes based on research results.
- Designed training programs for employees in order to increase productivity.
- Facilitated team meetings to discuss project progress, goals and objectives.
- Identified opportunities for process automation through technology upgrades.
- Monitored performance metrics against established standards and benchmarks.
- Researched industry best practices related to organizational operations.
- Coordinated cross-functional teams in developing solutions for complex problems.
- Reviewed established procedures to assess areas in need of improvement.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Collected, tracked and evaluated current business and market trend data.
- Participated in developing control system plans, incorporating human resource considerations and ongoing management frameworks to maximize efficiency.
- Performed research and analyzed content of records to make disclosure determinations.
- Mitigated risks by leading and auditing international subsidiaries and operational processes.
- Conducted data analysis, developed reports and presented findings to senior management.
- Developed and implemented new procedures for streamlining operations.
- Prepared cost-benefit analyses to evaluate potential business investments.
- Assessed operational processes and identified areas of improvement.
Education
Associate of Science - Paralegal Studies
FSCJ
Jacksonville, FL06-2025
Master of Science - Computer And Information Systems Security
Keller School Management
Jacksonville, FL09-2019
Bachelor of Science - Computer And Information Systems Security
DeVry University
Jacksonville, FL09-2017
Skills
- Technical Analysis
- Due diligence
- Cost-benefit analysis
- Asset Allocation
- Performance Benchmarking
- Asset Optimization
Timeline
IT Asset Management Analyst/Desktop Support Manager
MCI
10.2022 - 02.2024
IT Asset Systems Management Analyst
Enhanced Recovery Company
12.2021 - 10.2022
Associate of Science - Paralegal Studies
FSCJ
Master of Science - Computer And Information Systems Security
Keller School Management
Bachelor of Science - Computer And Information Systems Security
DeVry University