SUAH YANGO
Minneapolis,MN
Summary
Information Security Specialist passionate about aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security frameworks for cloud-based software. Versed in robust network defense strategies. Used Splunk Nessus McAfee System Active Directory IPS/IDS Pathlock eMASS Netsparker Jenkins AWS Linus/Windows/MAC.
Overview
12
12
years of professional experience
Work History
DESKTOP SUPPORT ENGINEER L2/ DESKTOP ANALYST
Ensono
01.2022 - Current
- L2 operations and detect errors
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Inspected equipment and read order sheets to prepare for delivery to users.
- Communicated with clients to verify roots and causes of computer problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Assisted in development of system security protocols.
- Configured hardware, devices, and software to set up work stations for employees.
VEHICLE MECHANIC
WHEEL, United State Army National Guard
04.2014 - Current
- Run PMCS on all military vehicle
- Oversaw daily command for squad of 24 soldiers, demonstrating strong moral character, intellect and respect
- Used active listening and effective communication to alleviate issues between personnel members
- Regularly inspected weapons to ensure cleanliness and to determine if repairs would be required to maximize functionality
- Wrote in-depth reports and disseminated to superior officers to contribute information about squad's patrol activities
- Performed repairs, including removing, cleaning and replacing parts and systems
- Examined vehicles to determine extent of damage or malfunctions
- Inspected, serviced, repaired, replaced, adjusted and tested vehicle systems, subsystems and components
- Maintained power assisted brake systems, wheeled vehicle suspension systems, wheel and hub assemblies and wheeled vehicle hydraulic steering systems
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance
- Supervise and coordinate over 150 vehicles to receive modifications with outside agencies.
- Repaired broken or damaged wheels, brakes, suspension and other undercarriage issues in high-stress environments and with minimal tools.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
DESKTOP SUPPORT
WORLDWIDE TECHNSERVICES
09.2021 - 07.2022
- Fixing a desktop system
- Supporting hardware and software
- Supporting a remote environment for people
- MAC and Windows Troubleshooting
- Basic troubleshooting with wireless headsets
- VPN troubleshooting
- Physical Racking and Stacking
- Used Remedy Ticketing system to resolved 8 -10 issues in a work day
- Referred major hardware or software problems or defective products to vendors or technicians for service
- Inspected equipment and read order sheets to prepare for delivery to users
- Performed variety of clerical and administrative duties pertaining to on- site support.
MEDICAL DEVICE ASSEMBLER
BOSTON SCIENTIFIC CORP
11.2018 - 09.2021
- Bent, formed and shaped fabric or material to conform to prescribed contours of structural components
- Tested medical supportive devices for proper alignment, movement, or biomechanical stability, using meters and alignment fixtures
- Layed out and mark dimensions of parts, used templates and precision measuring instruments
- Met deadlines while maintaining high- quality deliverables
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
HELPDESK SUPPORT
Target Corp
05.2018 - 12.2018
- Answered user inquiries to resolve computer software or hardware problems
- Used ServiceNow for ticketing and time tracking
- Assisted customers with instructional support and product troubleshooting
- Opened service tickets for clients, documenting user information and description of problem
- Resolved Level 1 technical issues with software, hardware and peripherals
- Initiated shipments to send equipment to clients and tracked return shipments
- Determined product deficiencies by reviewing various aspects such as safety, effectiveness and appearance
- Maintained positive working relationship with fellow staff and management
- US
Cybersecurity Intern
NATION ELECTION COMMISSION LIBERIA
01.2011 - 09.2011
- ISO 27001 Compliance (Information
- Technology Standard), ISO 31000(Risk
- Management) Compliance, NGCert compliance
- Performed Risk Assessment and documented reports in compliance with the Central Bank of Nigeria Protocols
- Recommend improvements in security systems and procedures.
- Ran errands and provided general office support in a professional environment.
- Assessment Reports (SAR), Contingency
- Planning, Incident Response Plan
- Responded quickly to questions and inquiries via phone and email
- Developed understanding of policies, procedures and processes
- Helped maintain applicant tracking systems and recruiting metrics
- Reviewed violations of computer security procedures and developed mitigation plans.
- Monitored computer virus reports to determine when to update virus protection systems.
Education
No Degree - Cysa+, Network+, CompTIA A+, Sec+, PenTest+
Metro State University
Minneapolis, MN01.2022
Master of Science - MANAGEMENT AND LEADERSHIP
Western Governors University
Salt Lake City, UT11.2024
No Degree - Compliance Special, Vulnerability Management
Qualys
Online03.2023
Certificate - Small Team Management
Internation Business Management Institute
Online01.2033
BACHELOR OF ARTS (B.A - BUSINESS ADMINISTRATION
UNIVERSITY OF LIBERIA
Monrovia, Liberia12.2011
No Degree - CISA
Cyber Brain Academy
San Diego, CA04.2023
Skills
- Computer System Diagnostics Software
- Troubleshooting and Diagnostics
- Certifications
- Antivirus Management
- Test Information Interpretation
- Technical Analysis
- Network Repairs and Maintenance
- Computer Configurations
- Inventory Procedure Documentation
Affiliations
US Army Ordinance Corp
Timeline
DESKTOP SUPPORT ENGINEER L2/ DESKTOP ANALYST
Ensono
01.2022 - Current
DESKTOP SUPPORT
WORLDWIDE TECHNSERVICES
09.2021 - 07.2022
MEDICAL DEVICE ASSEMBLER
BOSTON SCIENTIFIC CORP
11.2018 - 09.2021
HELPDESK SUPPORT
Target Corp
05.2018 - 12.2018
VEHICLE MECHANIC
WHEEL, United State Army National Guard
04.2014 - Current
Cybersecurity Intern
NATION ELECTION COMMISSION LIBERIA
01.2011 - 09.2011
No Degree - Cysa+, Network+, CompTIA A+, Sec+, PenTest+
Metro State University
Master of Science - MANAGEMENT AND LEADERSHIP
Western Governors University
No Degree - Compliance Special, Vulnerability Management
Qualys
Certificate - Small Team Management
Internation Business Management Institute
BACHELOR OF ARTS (B.A - BUSINESS ADMINISTRATION
UNIVERSITY OF LIBERIA
No Degree - CISA
Cyber Brain Academy
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