TERESA CRUZ-CHAVEZ
Yakima Valley Farm Workers Clinic
Toppenish,WA
1
Language
19
years of professional experience
Bilingual healthcare professional fluent in English and Spanish, with over 7 years of experience at Yakima Valley Farm Workers Clinic. Expertise in accurately entering patient insurance, billing information processing payments and maintaining confidential records. Detail-oriented and dependable, with a strong track record of verifying information, adhering to established procedures, and effectively communicating with patients and providers in a fast-paced healthcare environment. Committed to leveraging skills and knowledge to advance in healthcare billing and contribute to organizational success.
Work History
Pharmacy Assistant
7 Years 10 Months- Entered patient demographics, insurance details, allergies, provider information, diagnosis information, and billing data into system accurately to ensure seamless patient care.
- Completed third-party billing forms and contacted providers regarding prior authorization needs.
- Complete third-party billing forms and contact providers regarding prior authorization needs, as appropriate to the role.
- Collected patient payments and signatures while verifying information during prescription pickup to enhance patient satisfaction and compliance.
- Answer telephone calls, respond to routine inquiries, and direct questions to the appropriate staff.
- Maintain confidentiality of patient and billing information and follow organizational privacy and safety procedures.
- Verify product deliveries against invoices and purchase orders; monitor stock levels and expiration dates and place restocking orders.
- Document refrigerator and freezer temperatures and complete other assigned duties according to established procedures.
- Communicate clearly with patients and coworkers in English and Spanish.
Customer Service Representative / Cashier
3 Years- Progressed from cashier to customer service representative, enhancing customer satisfaction.
- Processed customer purchases, cashed checks, and accepted Pacific Power utility bill payments, ensuring accurate transactions and customer satisfaction.
- Processed customer purchases, cashed checks, and accepted Pacific Power utility bill payments.
- Counted and balanced cash drawers and tills, checked totals for accuracy, and completed end-of-day closing tasks.
- Secured store funds in the safe and handled financial transactions responsibly.
- Resolved customer inquiries and provided courteous service while efficiently managing multiple transactions.
Medical Records Intern
1 Month- Filed and organized patient medical charts and made appointment reminder calls.
- Organized patient medical charts and made appointment reminder calls to ensure timely patient follow-up.
- Maintained patient information accuracy and supported clinic recordkeeping procedures for effective patient management.
Education
- Office Administration
Certificate of Accomplishment - Office Administration
High School Diploma
Skills
Patient data entry
Billing assistance
Third-party billing
Patient confidentiality
Cash Handling & Payment Processing
Product restocking
Answering phones
Payment collection
Phone management
Multitasking
Customer inquiries
Inventory restocking
Languages
English
Timeline
Pharmacy Assistant
Yakima Valley Farm Workers Clinic
01.2019 - CurrentRead More
Medical Records Intern
Yakima Valley Farm Workers Clinic
04.2008 - 05.2008Read More
Customer Service Representative / Cashier
Marketplace
01.2008 - 01.2011Read More
Toppenish High School
High School Diploma
Read More
YV-Tech
Certificate of Accomplishment from Office Administration
Read More
Perry Technical Institute
from Office Administration
Read More