Teresa Curiel
Jersey City,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Lead Hostess
Los Cuernos
06.2019 - 07.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Utilized Resy software to manage reservations, guest information and maintain optimal restaurant flow
- Input to-go orders accurately into POS terminal, split bills, accepted payments and issued gift cards
- Handled guest inquiries, complaints and feedback in a professional and courteous manner
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team
Customer Service Agent
Air Canada
06.2017 - 12.2017
- Utilized a system to input or update passenger information, verify documents, and to assist with check-in process, ticketing, and baggage handling
- Collaborated with airline staff and supervisors to ensure smooth operations and timely departures
- Adapted communication style based on each individual's needs, providing clear instructions for non-native English speakers or those requiring additional support
- Handled escalated customer complaints, implementing solutions that addressed concerns adequately
- Adhered to airline policies and procedures to uphold safety and security standards
Massage Therapist
Self-employed
01.2014 - 02.2016
- Managed client appointments, payments, and records accurately and efficiently
- Assessed client's medical history, symptoms and other relevant information
- Implemented treatment plans and tailored massages to meet individual client needs and preferences
- Collaborated with other healthcare professionals to coordinate care for clients with specific medical conditions
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport
Receptionist
Associated Orthopaedics
09.2009 - 04.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Scheduled, coordinated and confirmed appointments and consultations
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Maintained strict confidentiality of sensitive information, upholding privacy standards
Education
Graduate Certificate - Massage Therapy
Cortiva Institute of Massage Therapy
Hoboken, NJHigh School Diploma -
Bayonne High School
Bayonne, NJSkills
- Communication
- Conflict Resolution
- Critical Thinking
- Customer Service
- Decision Making
- Detail Oriented
- Leadership
- Multitasking
- Scheduling
- Strategic Planning
Timeline
Lead Hostess
Los Cuernos
06.2019 - 07.2024
Customer Service Agent
Air Canada
06.2017 - 12.2017
Massage Therapist
Self-employed
01.2014 - 02.2016
Receptionist
Associated Orthopaedics
09.2009 - 04.2012
Graduate Certificate - Massage Therapy
Cortiva Institute of Massage Therapy
High School Diploma -
Bayonne High School
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