Teresa Donovan
Ladson,SC
Summary
A seasoned Chief Information Officer at Lowcountry Urology Clinics, PA, I spearheaded initiatives that enhanced customer satisfaction and streamlined IT operations, achieving significant cost savings. My expertise in cybersecurity management, coupled with a strong foundation in leadership and teamwork, drove continuous improvement and innovation.
Overview
24
24
years of professional experience
Work History
Chief Information Officer/Security Officer
Lowcountry Urology Clinics, PA
09.2015 - Current
- Improved customer satisfaction levels with the development and implementation of user-friendly interfaces and applications.
- Established a culture of continuous improvement within the IT department through regular performance evaluations and skill development opportunities.
- Searched for and approved purchases of new equipment.
- Reduced downtime with proactive monitoring, maintenance, and troubleshooting of IT systems.
- Trained staff members on computer use and updated systems.
- Achieved cost savings through strategic vendor negotiations and management of technology resources.
- Researched new technologies and chose best options for company priorities and cost-effectiveness.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Assistant Billing Manager
Lowcountry Urology Clinics, PA
03.2012 - 09.2015
- Improved cash flow with diligent follow-up on overdue payments and prompt resolution of disputes.
- Streamlined billing processes by implementing new software, resulting in increased efficiency and accuracy.
- Served as a liaison between the billing department and other departments, fostering effective communication.
- Provided backup support for other finance functions when needed, demonstrating flexibility within the organization.
Medical Office Manager
Lowcountry Urology Clinics, PA
10.2007 - 03.2012
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Insurance Claims Specialist
Lowcountry Urology Clinics, PA
07.2000 - 10.2007
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Education
Trident Technical College
Charleston, SCSummerville High School
Summerville, SCSkills
- IT compliance
- Software updates
- Data security
- Cybersecurity management
- Best practices implementation
- Software development
- Information security
- Problem-solving
- Multitasking
- Teamwork and collaboration
- Adaptable and flexible
- Reliability
- Leadership and people development
Timeline
Chief Information Officer/Security Officer
Lowcountry Urology Clinics, PA
09.2015 - Current
Assistant Billing Manager
Lowcountry Urology Clinics, PA
03.2012 - 09.2015
Medical Office Manager
Lowcountry Urology Clinics, PA
10.2007 - 03.2012
Insurance Claims Specialist
Lowcountry Urology Clinics, PA
07.2000 - 10.2007
Trident Technical College
Summerville High School
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