Teresa Elizondo
Pomona,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
So Cal Gas Co.
08.2022 - 10.2024
- Respond to customer inquiries regarding gas services, billing and account information
- Handle customer concerns and help resolve account issues efficiently to ensure customer satisfaction
- Assist customers with setting up new accounts, updating account information and schedule service appointments
- Provide support with billing inquiries, explain charges and help customers understand their bill
- Educate customers on gas safety protocols and procedures
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CIS software efficiently, updating customer profiles accurately during each interaction.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
DC Autocraft
03.2022 - 08.2022
- Greeted and assisted customers, providing a welcoming environment
- Scheduled and managed appointments for vehicle repairs and consultations
- Provided detailed estimates for repair costs, explained the process and costs to customers
- Assisted customers with insurance claims, coordinating with insurance companies to ensure a smooth and efficient process
- Conducted follow-up calls to update customers on the status of their vehicles and ensure satisfaction with service
- Maintained accurate records of customer interactions, repair orders and payments
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Warehouse Clerk
National Retail Transport
03.2021 - 03.2022
- Prepared and maintained reports on shipping, receiving and inventory documentation, ensuring all records were up to date
- Maintained records of all forklift drivers and maintained certifications up to date
- Communicated with all management to update and submit employee timesheets
- Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
- Inspected incoming shipments for accuracy and damage, and processed into the warehouse system
- Point of contact for vendors to maintain shipment container inventory
Education
Associate of Science - Business Administration
Pasadena City College
Pasadena, CA03.2026
Skills
- Critical Thinking
- Call center experience
- Problem-solving abilities
- Type 45 wpm efficiently
- Computer Proficiency
- Professional telephone demeanor
- Payment Processing
- Bilingual (Spanish)
- Active Listening
Certification
Certificate of Achievement in Business Administration- International Business/Trade
Timeline
Customer Service Representative
So Cal Gas Co.
08.2022 - 10.2024
Customer Service Representative
DC Autocraft
03.2022 - 08.2022
Warehouse Clerk
National Retail Transport
03.2021 - 03.2022
Associate of Science - Business Administration
Pasadena City College
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