TERESA FISCHER
Titusville,FL
Summary
Dynamic customer service and personal assistance professional with extensive experience at Inktel Contact Center Solutions. Achieved notable improvements in customer satisfaction and retention through effective complaint management and multitasking skills. Proven expertise in technical support, contributing to a positive team environment while maintaining exceptional punctuality and reliability.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Inktel Contact Center Solutions
Orlando, FL
10.2024 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Strengthened customer retention by offering discount options.
Customer Service Representative
Rotech Healthcare
Orlando, FL, FL
03.2018 - 07.2024
- Resolved customer inquiries and complaints, providing insightful solutions.
- Boosted sales revenue by identifying customer needs, and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Contributed to a positive team culture, driving motivation and productivity among peers.
Personal Assistant
Lester Fishman Inc.
Sparks, NV, NV
06.2016 - 03.2018
- I booked flights and hotel accommodations for business travel.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars, and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
GED -
Adult And Community Education, Columbus City Schools
West Palm Beach, FL05.1986
Skills
- Technical support
- Customer Complaint Management
- Account Management
- Multitasking and organization
- Product promotion
- Punctuality and reliability
Achievements
- Maintained a 97% satisfaction rating over a 24-month period as a customer care representative.
- Increased client retention by 59% by implementing an efficient grievance resolution process and customer feedback system.
- Managed 500+ customer accounts without any complaints in 5 years and with 100% customer rating in online reviews.
- Increased customer base by 25% and improved customer response time by 11%, directly impacting sales in 2023.
- Drove Quality Assurance (QA) from an average of 65% to 90%.
Timeline
Customer Service Representative
Inktel Contact Center Solutions
10.2024 - Current
Customer Service Representative
Rotech Healthcare
03.2018 - 07.2024
Personal Assistant
Lester Fishman Inc.
06.2016 - 03.2018
GED -
Adult And Community Education, Columbus City Schools
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