Valentino Antoine
Hollywood,FL
Summary
Dynamic Customer Service Representative with a proven track record at Inktel Contact Center Solutions, excelling in enhancing customer satisfaction through active listening and critical thinking. Skilled in data entry and adept at resolving inquiries efficiently, I consistently collaborated with teams to streamline processes and improve service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Inktel Contact Center Solutions
01.2022 - 11.2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed orders and managed transactions accurately and efficiently.
- Maintained product knowledge to provide accurate information and recommendations.
- Collaborated with team members to improve service delivery and streamline processes.
- Documented customer interactions for follow-up actions and quality assurance.
- Adapted quickly to new systems and procedures for effective problem-solving.
Education
Bachelor of Science -
Universite Polivalent D'haiti
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Spanish
Professional Working
French
Professional Working
Timeline
Customer Service Representative
Inktel Contact Center Solutions
01.2022 - 11.2025
Bachelor of Science -
Universite Polivalent D'haiti