TERESA GONZALEZ
White Plains,USA
Summary
Motivated and customer-focused experienced professional with proven sales experience and a passion for delivering exceptional service. Seeking a Customer Service Representative position to leverage my communication, problem solving and sales skills to support customers and contribute to the company's growth.
Overview
22
22
years of professional experience
Work History
Sales Associate
Doterra Essential Oils
01.2012 - Current
- Developed and executed personalized sales strategies to introduce customers to natural health solutions, driving both individual and team sales growth.
- Boosted customer satisfaction levels through service and social media platforms to promote events and new arrivals, providing a welcoming buying environment to improve shopping experience and meet customer needs.
- Increased sales revenue by building loyalty and strong rapport with customers and recommending appropriate products based on their needs.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution and resolved customer complaints addressing concerns promptly, with patience and understanding, with product knowledge to restore customer confidence and improved customer retention rates.
- Provided in-depth product knowledge on essential oils and wellness products, educating customers on proper usage and health benefits.
Guidance Counselor
Pontificia Universidad Catolica Madre Y Maestra
09.2012 - 12.2022
- Empowered students to take ownership of their education by teaching self-advocacy skills and fostering decision-making abilities.
- Conducted presentations at parent meetings, providing information on available resources and strategies for supporting student success.
- Enhanced student progress by implementing individualized counseling plans and monitoring academic performance.
- Facilitated group sessions focused on topics such as stress management, academic skills development, career exploration, or relationship-building techniques.
- Created a welcoming environment by promoting inclusivity and celebrating diversity within the school community.
Principal
Pontificia Universidad Catolica Madre Y Maestra
09.2003 - 09.2012
- Fostered a positive learning environment by promoting open communication among staff, students, teachers and parents.
- Increased teacher effectiveness through comprehensive coaching, professional development opportunities, and mentorship programs.
- Implemented innovative approaches to teaching and learning that improved student engagement and achievement levels.
- Promoted diversity within the school community through inclusive policies, programming, and recruitment efforts.
- Championed technology integration in classrooms to increase efficiency in lesson delivery while also preparing students for the digital age.
Education
Master of Arts - School Administration
Pontificia Universidad Catolica Madre Y Maestra
Santiago, Dominican Republic09-2004
Bachelor of Arts - Education( Guidance Counselor)/Magna Cum Laude
Pontificia Universidad Catolica Madre Y Maestra
Santiago, Dominican Republic09-1981
Skills
- Customer service, building rapport
- Persuasion techniques
- Teamwork and collaboration, service oriented
- Excellent people skills
- Time management
- Problem-solving skills
- Reliable and punctual
- Listening skills
- Goal oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guidance Counselor
Pontificia Universidad Catolica Madre Y Maestra
09.2012 - 12.2022
Sales Associate
Doterra Essential Oils
01.2012 - Current
Principal
Pontificia Universidad Catolica Madre Y Maestra
09.2003 - 09.2012
Master of Arts - School Administration
Pontificia Universidad Catolica Madre Y Maestra
Bachelor of Arts - Education( Guidance Counselor)/Magna Cum Laude
Pontificia Universidad Catolica Madre Y Maestra
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