Gavin Atkins
Freight And Stocking, Customer Service
Klamath Falls,Oregon
Summary
Dynamic sales professional with a proven track record at Lowes Home Improvement, excelling in product sales and customer service. Skilled in relationship selling and adept at achieving sales goals, I consistently exceeded targets through effective strategies and exceptional communication. Committed to enhancing customer satisfaction and driving revenue growth.
Overview
11
11
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
03.2023 - 12.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Freight Team Associate
Lowes Home Improvment
03.2015 - 05.2023
- Loaded and unloaded trucks.
- Complied with company and legal requirements to maintain safe working environment.
- Kept Type work areas neat and tidy by removing paper, trash and debris and sweeping floors.
- Lifted and moved items weighing Number pounds multiple times per shift.
- Ensured timely deliveries by coordinating with drivers and maintaining clear communication channels with customers.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Reduced order processing times through accurate inventory management and product placement.
- Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
- Scanned items on arrival and departure to create accurate tracking records.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
- Safeguarded company assets by implementing security protocols and maintaining a clean, organized warehouse environment.
- Used pallets, straps and load bars to secure freight for transport.
- Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Enhanced team performance by providing ongoing training, support, and feedback to associates.
- Conducted regular inspections all equipment/tools used staff members ensuring maintained optimal working condition preventing potential accidents injuries.
- Minimized shipment errors by conducting thorough quality control checks during packing stages.
- Maximized space utilization by optimizing warehouse layout design and organization strategies.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Collaborated with other departments to ensure seamless integration of freight operations within the company''s overall supply chain process.
- Sorted and organized packages to make deliveries to correct address.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Inspected freight for any damage or faults prior to loading.
- Verified and noted count and condition of cargo received.
- Packed items to meet shipping requirements.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Collaborated with team members to resolve challenges and improve productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled pallets and crates for secure transportation of materials.
- Managed warehouse operations and verified proper shipment procedures.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Welders Helper
Iron Cross Fabrications
07.2014 - 01.2015
- Minimized downtime during shift changes by effectively communicating project status updates to incoming personnel.
- Gained hands-on experience with various welding techniques through close observation and guidance from experienced welders, building a strong foundation for future career advancement in the field.
- Collaborated with other tradespeople on multi-disciplinary projects while maintaining open lines of communication and fostering a cooperative work environment.
- Promoted a positive work environment through collaboration, respect for others, and a strong work ethic.
- Increased welder productivity with diligent preparation of materials, including cutting, grinding, and preheating as needed.
- Contributed to a smooth workflow by promptly delivering materials and tools to welders on the job site.
- Contributed to the completion of large-scale projects by working overtime as needed, demonstrating flexibility and dedication to the job.
- Maintained proper stock levels for consumables like welding rods, wire spools, and shielding gas canisters to ensure uninterrupted operations.
- Enhanced team communication through active listening and clear expression of concerns or questions.
- Assisted welders in achieving precise results by setting up jigs, fixtures, and clamps as required.
Education
High School Diploma -
Hobbs High
Hobbs, NM06.2016
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Listening skills
Teamwork and collaboration
Time management
Payment processing
Multi-tasking strength
Order processing
Client account management
Problem-solving skills
Promotional support
Client service
Sales strategies
Sales expertise
Excellent people skills
Reliable and punctual
Verbal/written communication
Cash handling
Flexible schedule
Exceptional customer service
Sales goals attainment
Cash handling accuracy
Relationship selling
Product promotions
Sales training
Brand promotion
Display setup
Meeting deadlines
Money handling
Retail store operations
Task prioritization
Cash register operation
Stocking and receiving
Outgoing personality
Inventory tracking
Strategic planning
Building rapport
Store opening and closing
Merchandise display
Cleaning techniques
Sales trends
Product recommendations
Sales forecasting
Complex Problem-solving
Shipment processing
Self-checkout assistance
Policy and procedure adherence
Sales pipeline management
Professional demeanor
Fitting room maintenance
Money transfer systems
Friendly and outgoing
Customer engagement
Timeline
Sales Associate
Lowes Home Improvment
03.2023 - 12.2025
Freight Team Associate
Lowes Home Improvment
03.2015 - 05.2023
Welders Helper
Iron Cross Fabrications
07.2014 - 01.2015
High School Diploma -
Hobbs High