Teresa Harp
SHELBY,NC
Summary
Detail-oriented office manager with expertise in maintaining operational efficiency, data tracking, and customer relationship management. Proven ability to manage confidential records and streamline daily office operations.
Overview
18
18
years of professional experience
Work History
Office Manager
Gardner Webb University Police Department
Boiling Springs, North Carolina
07.2008 - 09.2026
- Managed daily office operations for university police department.
- Facilitated effective communications between the police department and university administration to support collaboration.
- Processed incoming communications and redirected inquiries to ensure prompt resolutions.
- Maintained filing system for records, correspondence and other documents.
- Created and maintained spreadsheets in Excel to accurately track vacation requests and sick days for personnel management.
- Maintained confidential records relating to personnel matters.
- Handled customer complaints by actively listening and providing effective solutions to issues. or answered customers questions.
Education
Cleveland Community College
Shelby, NCSkills
- Data tracking
- Customer relationship management
- Operational efficiency
- Record keeping
- Workflow optimization
- Problem solving
- Office management
- Adaptability
- Customer relations
- Administrative support
- Document management
- Data confidentiality
- Clear oral/written communication
Timeline
Office Manager
Gardner Webb University Police Department
07.2008 - 09.2026
Cleveland Community College