Alyssa Atwood
Rockwall,TX
Summary
Proactive and detail-oriented administrative professional looking for a company that will provide stability, career growth, AND Driven and focused with proven excellence in written and oral communication and presentations. Independent problem solver adept at office and calendar management, scheduling, social media marketing, and multi-person support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Office Manager
Armadillo Excavations
Royse City, TX
10.2023 - Current
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in preparing contracts for potential new construction projects.
- Organized meetings between clients, contractors, architects, engineers. as needed for construction projects.
- Created weekly status reports detailing progress on current projects.
- Provided support to field personnel with equipment needs, scheduling conflicts.
- Ensured that all paperwork was completed accurately before submitting it to relevant agencies.
- Processed invoices from contractors and suppliers ensuring accuracy prior to payment approval.
- Managed all incoming and outgoing documents related to construction projects.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted in recruiting, onboarding and training new employees.
- Organized company events including holiday parties, team building activities .
- Prepared agendas for board meetings along with taking minutes during sessions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
OFFICE CONTROLLER/SCHEDULER
WHITTLE & JOHNSON CUSTOM HOMES
10.2022 - 10.2023
- Submit permit packets to the city for home builds
- Audit safety documents and COI to remain in compliance
- Coordinate with subcontractors regarding missing safety documents
- Update and print client budgets for president
- Distribute vendor payments and coordinate lien releases
- Collect and deposit home down payments
- Create home warranty information and notebook for homebuyers
- Analyze bids from vendors for entirety of home build
- Collect personal information for prospective clients, assess their home needs and explain all options
- Act as liaison between other departments and the project team to fulfill project needs
- Track and follow-up with prospects and keep prospect database updated, answer prospective client emails
- Liaison between clients and vendors for repair, schedule home warranty repairs
- Update clients on their home build weekly
- Coordinate meetings with clients and vendors for lighting, countertops, brick, stone, etc
- Calendaring, meeting, and interview coordination for company president
- Create attractive and effective social media marketing posts
- Create flyers for prospective home buyers and realtors
- Prospecting, marketing and promoting new business.
Front Office Coordinator/Manager
Private Dental Practice
Princeton, TX
12.2019 - 06.2022
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and maintained departmental records in company database.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Monitored office supplies by checking inventory and placing orders.
- Offered technical support and troubleshot issues to enhance office productivity.
- Coordinated with human resources department to handle payroll and personnel databases.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
ADMINISTRATIVE ASSISTANT
HELM DENTAL LAB
07.2017 - 07.2019
- Answer multi-line phone system, take and deliver messages to each department manager
- Enter prescriptions into system
- Keeping lab scripts organized
- Create and update patient records
- Schedule custom shade appointments with patients from dental office.
PATIENT CARE SPECIALIST
GOOD DAYS
08.2016 - 04.2017
- Handle all inbound calls, determine needs, and handle accordingly
- Create and complete accurate referral information
- Keep clients updated on policy and/or procedural changes
- Resolve patient questions and concerns regarding treatment status and assistance requests
- Interact with patient referral sources to process new applicants
- Create and update patient records
- Process patient applications in accordance to set policy, procedure and compliance.
Education
DIPLOMA -
COMMUNITY HIGH SCHOOL
05.2015
Skills
- Calendaring
- Typing (53wpm)
- 10 key (6600kph)
- Report generation
- Expense reports
- Microsoft Office
- Scheduling
- Compliance audits
- Social media marketing
- Accounting Management
- Financial Forecasting
- Policy Planning
- Processing Payments
- Pricing and Costing
- Collections Understanding
- Preparing Financial Statements
- Management Accounting
- Staff Management
- Budget Preparation
- Project Management
- Budget Compliance
- Finance
- Payroll Processing
- Data Tracking
- Cash Flow Management
- Budget Administration
- Bookkeeping
- Office Management
Timeline
Office Manager
Armadillo Excavations
10.2023 - Current
OFFICE CONTROLLER/SCHEDULER
WHITTLE & JOHNSON CUSTOM HOMES
10.2022 - 10.2023
Front Office Coordinator/Manager
Private Dental Practice
12.2019 - 06.2022
ADMINISTRATIVE ASSISTANT
HELM DENTAL LAB
07.2017 - 07.2019
PATIENT CARE SPECIALIST
GOOD DAYS
08.2016 - 04.2017
DIPLOMA -
COMMUNITY HIGH SCHOOL